All the Resources You Need

You’ve come to the right place to find training

presentations and other learning opportunities,

many of them free of charge!


We are mandated to share some of these topics with you, while others we believe will be useful in the advancement of your professional knowledge and skills.


Each year, the New York State Department of Health requires providers and their staff, who have regular and substantial contact with EmblemHealth Enhanced Care (Medicaid Managed Care) and Enhanced Care Plus (HARP) members, to certify completion of cultural competency training. To access cultural competency training, providers and staff may review the U.S. Department of Health & Human Services e-learning program The Guide to Providing Effective Communication and Language Assistance Services.

To certify completion of cultural competency training, please refer to your letter from EmblemHealth with instructions for submitting the Cultural Competency Training Certification.

Each year, all Medicare providers are required to complete the Special Needs Plan (SNP) Model of Care (MOC) training for each of the Dual Eligible SNPs in which they participate, as mandated by the Centers for Medicare & Medicaid Services (CMS). Providers in the VIP Prime Network must complete the EmblemHealth SNP MOC provider training. Providers in the Network Access Network must complete training offered by ArchCare.

Use the links below to access EmblemHealth’s SNP Model of Care training. Large group practices can use the download version to review in a staff meeting, and then complete/return the attestation as instructed on the form. The online version also allows a designee on behalf of the group to attest that the training has been completed by the entire group.

2020 online version

2020 download version with attestation to return

ArchCare Advantage HMO SNP Model of Care training


Free Continuing Education Programs 

Think Cultural Health Continuing Education Programs. Earn free CME credits while learning about cultural competency in health care. These programs are provided by the US Department of Health & Human Services.

A Physician’s Practical Guide to Culturally Competent Care is offered by the US Department of Health & Human Services. This e-learning program will equip health care providers with competencies to better treat the increasingly diverse U.S. population.

The Office of Minority Health,Health Resources and Services Administration, and National Center for Cultural Competence offer resources for physician education and to use with patients.

Quality Care for Diverse Populations is a program offered by the American Academy of Family Physicians (AAFP). This web-based program, geared toward physicians and other health care professionals, offers a series of five video vignettes depicting physician-patient visits as a means to explore cultural and ethnic issues found in the health care environment.

Continuing Education Programs (for a fee)

Cross Cultural Health Care -Case Studies, developed by Pediatric Pulmonary Centers, is an interactive self-study program consisting of a series of five tutorials in cultural competence, aimed at familiarizing health care providers with common issues that arise while working with people of diverse cultures.

Quality Interactions®is an e-learning program that provides case-based instruction on cross-cultural health care.

Reference Material for Cultural Competency

Working Together to End Racial and Ethnic Disparities: One Physician at a Time Kit(DVD, CD-ROM and facilitation guide), offered by the American Medical Association (AMA), is a resource for physicians and their staff to improve awareness and skills in addressing the inequities in care that patients from diverse racial and ethnic backgrounds receive.

Critical Measures, a training and management consulting company, has a website that contains a useful fact sheet defining cultural competence, why it is important, and how health care practitioners can obtain cultural competency training. Critical Measures also offers CME courses that can be accessed from their site.

Askme3®, licensed to the National Patient Safety Foundation, is a health literacy education program designed to improve communication between patients and health care providers, encourage patients to become more active members of their health care team, and promote improvedhealth outcomes.

Substance Abuse and Mental Health Services Administration(SAMHSA) has various publications to assist practitioners and clinicians in providing sensitive and effective mental health services to people of diverse cultural backgrounds. FromSAMHSA’s publications-ordering website, enter "cultural competence" in the search box.

Live Seminars and Instructor-Led Webinars

Live seminar and instructor-led webinar opportunities to learn how to do business with EmblemHealth. Topics include updated administrative guidelines, policies, new programs and instruction on using our web tools—all designed to save you time and allow you to focus on running your practice and taking care of patients.


Health Literacy

The American Medical Association has created videos with case studies that include actual physicians and staff interacting with real patients with low health literacy. These instructional videos offer techniques and specific steps for physicians and their staff to help patients with limited health literacy.


Pri-Med Offers Free CME Activities

Choose from a growing list of over 300 online CME activities sponsored byPri-Med. These activities address the latest research in multiple topic areas. Thoroughly examine a topic from all angles with five activity formats, including case studies, slide lectures and clinical reviews. You can manage your learning, track credits online, and complete activities at your own pace.