Legal Information

Health Content and Links to External Sites

All health care content that is communicated to our subscribers and network providers should be viewed as general information, intended to promote healthy lifestyles. All information is gathered from evidence-based research, national guidelines, best practice, and reputable resources and written or reviewed by a licensed clinician. When available, all content will cite the sources and publication dates for the findings. In the event that only citing the source is deemed not sufficient by the Medical Affairs reviewer, and the author and/or source of the clinical findings are known to EmblemHealth, the author and/or source of the clinical findings will be cited.

Information obtained from any external site linked to is intended for your general knowledge only and does not imply endorsement or recommendation by us or any of our participating providers. Advice and opinions on treatment or care of an individual patient should be obtained through consultation with a health care professional.

We do not warrant the accuracy, timeliness or appropriateness for a particular purpose of any information obtained through this Web site. We shall not be liable for damages associated with alleged reliance on information provided on this site or information provided on sites linked to this site.

Professional License and Registration

Medical Management health care professional staff maintain a current, valid license and/or registration issued by the State of New York (as appropriate). EmblemHealth conducts primary source verification with the licensing and/or registration issuing entity prior to employment and prior to the expiration date, but no less than every three years. If an Emblemhealth employee with a clinical job, requiring licensing and/or registration, has an adverse event with their license and/or registration, they must notify the EmblemHealth Human Resources Department and their manager of this change in writing and submit supporting documentation.

Health Content Is Not Medical Advice

The information and health content found on this site is not designed to substitute for health care or medical advice from a professional. All questions about treatment should be referred to your health care provider.

This site should not be used for emergency purposes. If you are experiencing a medical emergency, call 911.

Electronic Communications

All e-mails that are received by Customer Service via the EmblemHealth Web site are acknowledged with an automated acknowledgement receipt e-mail. Once the matter is reviewed, a reply is posted in the user's PIN-protected secure message center and an e-mail is sent to the user stating that the answer to his or her query can be found in the message center. There is a two- to three-day response time for inquiries that do not require review of claim or assistance from other departments. There is a seven-day response time for e-mails that require assistance from other departments.

All e-mails that are sent to the Web master are responded to within three business days.


EmblemHealth's Web site is not intended for minors and we do not intend to collect personal information from minors through the Web site. Parental discretion is always advised. By allowing a minor under your care, custody or control to view, access and/or use EmblemHealth's Web site, you accept full responsibility for any consequences resulting or arising therefrom.

Interactive Tools

For all subscriber interactive communications on the EmblemHealth Web site, such as health risk assessments and self-assessment tools, we will disclose sources and appropriately describe the scientific basis for their operation. We will also describe how the results are evaluated, reviewed, communicated and updated. All information is to be gathered from evidence-based research, national guidelines, best practice and reputable resources. In addition, prior to entering the secure, interactive section of the Web site, a warning will appear advising users that they must be at least 18 years old to use the interactive features.

Personally Identifiable Information

In the event that we collect personally identifiable information, we will disclose to Web site users (1) how we will use personally identifiable information, (2) to whom, if anyone, personally identifiable information may be disclosed (3) how long personally identifiable information will be retained, (4) the rights of the users with respect to the personally identifiable information, and (5) the identity of the entity maintaining such information, if not EmblemHealth. We will only disclose personally identifiable information in the secure, interactive section of the Web site. Prior to entering this section, a warning will appear advising users that they must be at least 18 years old to use these features.

Significant Commercial Relationships

We will disclose to Web site users significant relationships between commercial sponsors and health content by identifying a sponsor's involvement in (a) selecting and preparing health information content that appears on the Web site, and (b) any co-branding of health content or service delivery.

To this end, all health content on our Web site will (1) identify the source of the information, where appropriate, (2) be selected solely on the merits of information provided, and (3) forbid the identification of specific products where one could reasonably infer that we were endorsing such a specific product to the source's commercial advantage.

Conflict of Interest Policy for Health Content

Our business dealings with vendors, suppliers, providers, clients, landlords and lessees shall be carried out without favoritism, on the basis of competition, quality of performance and materials, market conditions and other economic factors. To this end, all health content on EmblemHealth's Web site will (1) identify the source of the information, where appropriate, (2) be selected solely on the merits of information provided, and (3) forbid the identification of specific products where one could reasonably infer that we were endorsing such a specific product to the source's commercial advantage.

Downloading Files and Other Information from the Emblemhealth Web Site

We do not guarantee or warrant that files available for downloading from this site, when transmitted over the Internet, will reach you free of a programming code that has contaminating or destructive properties. We do not make any warranties, representations or endorsements with respect to the information available on our Web site, All users agree that all access to and use of, and the contents thereof, is at their own risk. We are not liable for any action taken based on information obtained from this Web site.

Use of Downloaded Files and Other Information

Files and information downloaded from our Web site may be reprinted for personal non-commercial use only. Permission to copy, republish, upload, post, transmit, or distribute any document or graphic in whole or in part, for any reason except for personal non-commercial use, is expressly prohibited, unless prior written consent is obtained from EmblemHealth.

Legal Notice

As a condition of accessing and using, you agree to accept all the terms of this agreement, including the following:

Neither EmblemHealth nor its employees, agents, successors and/or assignees, make any warranties, express or implied (including, without limitation, warranties of title, non-infringement, fitness for a particular purpose and merchantability) or assume any legal liability or responsibility for the accuracy, adequacy, quality, completeness or timeliness of any information contained in Further, we shall not be liable and shall be held harmless for any direct, indirect, consequential, inconsequential punitive or incidental damages to any party arising from the use, access or reliance upon the information on the site, even if we have been advised of the possibility of such damages, and regardless of the form of the action.

The information on the EmblemHealth Web site is not intended to replace or modify the terms, conditions, limitations and exclusions of any health benefit plans issued or administered by EmblemHealth companies.

All names, logos and marks appearing in, except as otherwise noted, are trademarks of EmblemHealth, its affiliates, related companies, or its licensors or joint venture partners. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, as well as other law regulations and statutes. EmblemHealth actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

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