Mental Health Help When You Need It

Whether you want to speak to someone about an issue like a recent breakup or a concern about a mental health diagnosis, or want to learn how to better manage work stress or navigate complex relationships with friends and family, we’re here to help you get the resources you need. You don’t have to be diagnosed with a mental health condition or be in crisis to need help. Whatever your goals are, we’re here for you.

Call a crisis hotline

NYC Well is your connection to free, confidential mental health support 24/7. A trained counselor will be there to help you get the support you need.

  • Call: 888-NYC-WELL (888-692-9355)
  • Text: WELL to 65173
  • Chat: nyc.gov/nycwell

National Suicide Prevention Lifeline: 800-273-8255 (TTY/TDD: 800-799-4889)

If you’re a member of the New York Police Department (NYPD), call POPPA (Police Organization Providing Peer Assistance), the NYPD cop-to-cop mental health hotline: 888-COPSCOP (888-267-7267).

By Phone or Online

If you are an EmblemHealth member, your mental health benefits are provided through our partner, Beacon Health Options. To find a mental health provider, go online or call 888-447-2526 (TTY: 711).

Montefiore Members: If you are a Montefiore member age 21 or older, your mental health benefits are provided through Montefiore. To find a mental health provider, call 800-401-4822.

Medicaid Members: If you are covered by HARPs (Health and Recovery Plans), you may be able to get coverage through a care management system, which coordinates mental health and medical health services. This is called a Health Home. Medicaid-covered children under age 21 with mental health or substance use needs can get support through Special Services for Children. There is no additional cost. To find a mental health provider, go online or call 888-447-2526 (TTY: 711)

Get Confidential, 24/7 Support

If you’re thinking about suicide, are worried about a friend or loved one, or would like emotional support, confidential help is available 24/7—no referral needed. Seeking help is a sign of strength. Using your health insurance to pay for services will never be a part of your employment record. Your privacy is completely protected. You can find a doctor online or by calling us at 888-447-2526 (TTY: 711).

Neighborhood Care

EmblemHealth Neighborhood Care provides in-person customer support, access to community resources, and programming to help the entire community learn healthy behaviors. EmblemHealth Neighborhood Care offers free health and wellness programs across New York City’s five boroughs.

For information and instructions for processing claims, visit our Mental Health Claims page.