Help When you Need It

Whether you want to speak to someone about an issue like a recent breakup or a concern about a mental health diagnosis, or want to learn how to better manage work stress or navigate complex relationships with friends and family, we’re here to help you get the resources you need. You don’t have to be diagnosed with a mental health condition or be in crisis to need help. Whatever your goals are, we’re here for you.

Call a crisis hotline

NYC Well is your connection to free, confidential mental health support 24/7. A trained counselor will be there to help you get the support you need.

  • Call: 888-NYC-WELL (888-692-9355)
  • Text: WELL to 65173
  • Chat: nyc.gov/nycwell

National Suicide Prevention Lifeline: 800-273-8255 (TTY/TDD: 800-799-4889)

If you’re a member of the New York Police Department (NYPD), call POPPA (Police Organization Providing Peer Assistance), the NYPD cop-to-cop mental health hotline: 888-COPSCOP (888-267-7267).

By Phone

If you are an EmblemHealth member, your mental health benefits are provided through our partner, Beacon Health Options. Call 888-447-2526 (TTY: 711) to get help finding a mental health provider.

 

Online

If you are an EmblemHealth member, you can also search for a mental health professional on our website. Just visit emblemhealth.com and click “find a doctor.” You will be brought to a list of our health plans. Follow the steps below to get to Beacon Health Options, our mental health provider.

·       First, select the “providers” button located next to the correct plan name.

·       Next, under “Select type of provider,” click “Mental health and substance abuse.”

·       To search for a mental health provider on the Beacon Health Options website, click “continue” under “Emblem Behavioral Health Services Program.”

If you don’t know the name of your plan, call us at 888-447-2526 (TTY: 711). We’re here to help.

 

Member Portal: myEmblemHealth

To access your account details, including billing and payment history, remember to sign in to the myEmblemHealth member portal on emblemhealth.com. First-time users will have to register before entering the portal.

Montefiore Members: If you are a Montefiore member, your mental health benefits are provided through Montefiore. Call 800-401-4822 to get help finding a mental health provider.

Medicaid Members: If you are covered by HARPs (Health and Recovery Plans), you may be able to get coverage through a care management system, which coordinates mental health and medical health services. This is called a Health Home. Medicaid-covered children under age 21 with mental health or substance use needs can get support through the Children’s Family Treatment and Support Services. There is no additional cost. To learn more, call our partner, Beacon Health Options, at 888-447-2526 (TTY: 711)

Get Confidential, 24/7 Support

If you’re thinking about suicide, are worried about a friend or loved one, or would like emotional support, confidential help is available 24/7—no referral needed. Seeking help is a sign of strength. Using your health insurance to pay for services will never be a part of your employment record. Your privacy is completely protected. You can find a doctor online or by calling us at 888-447-2526 (TTY: 711).

Neighborhood Care

EmblemHealth Neighborhood Care provides in-person customer support, access to community resources, and programming to help the entire community learn healthy behaviors. EmblemHealth Neighborhood Care offers free health and wellness programs across New York City’s five boroughs.

In most cases, if you choose to see an in-network provider, you have a cost-share such as a copay, or a set amount you pay per visit. An in-network provider is a health care professional or facility that contracts with EmblemHealth and ConnectiCare. They provide covered products and services to members. You'll usually pay less when you use doctors, hospitals, and others in the network.

If you choose to get care with an out-of-network mental health provider, you may still get reimbursed,* or repaid, for some of your out-of-pocket costs.

To get reimbursed, you must download these materials, including a claim submission form. Then, follow the steps below:

  • After your next session, have your provider fill out Part II of the form and give it back to you.
  • Under Assignment of Benefits, check off the “No” box.
  • Sign and date your name in the three locations indicated.
  • Fill out Part I of the form completely. Do not leave anything blank.

Instructions for Mailing

  • If you plan to mail your form and see your provider regularly, have your provider fill out the form once and make multiple copies of it. You will need to submit a claim for each visit.
  • Mail your form to the address on your member ID card.

Instructions for Online Submission

  • If you plan to submit your form online, be sure to save your form in a safe location on your computer.
  • Submit your claim online, following the prompts. Be sure to have your member ID number handy. You will need to have your form saved on your computer, so you can upload it to the submission portal.

For questions on submitting your claim or help for a mental health issue, please call Beacon Health Options at 888-447-2526 for confidential, 24/7 support.

*Not all health plans include reimbursement. Please check your benefit details. To confirm eligibility, call the number on your member ID card.