Your Member Account

Managing Your Account

See your benefits, change your preferences, request ID cards and more.

Going paperless is a great way to stay organized and get your plan correspondence sustainably. Plus, you’ll receive communications faster and be able to access them on the go. Sign in below to select your paperless communication preferences.

Forget your password or need to reset? All you need is your Member ID number, which you can find on your ID Card. Then, follow these steps:

  • At the top of any page on our site, click the SIGN IN button.
  • When the Sign In screen appears, click “Forgot Your User ID or Password?”
  • On the “Reset Your Password,” fill in your date of birth and Member ID number and click “Validate.”
  • Enter your name and update your email address (if necessary). Then answer the security question you selected when you registered.
  • While you’re here, you can choose to go paperless and be notified when communications are sent to your secure online Message Center.
  • After you complete and submit this form, a new screen will open, asking you to enter and confirm your new password. Once you create your new password, you’ll be able to access Member Online Services right away.

Visit our FAQ page for more information about your user name and password. 

There are two ways to request a replacement Member ID card:

  • Sign in to myEmblemHealth. Under “Tools,” click “Request ID Card.” Update any information that may have changed and click “Submit.”

  • Your new ID card will arrive in the mail in five to seven business days. If you need an ID card right away, click on “Print Temporary ID Card.”
  • Call Customer Service. Select the Customer Service phone number for your plan. Or sign in and select “Call Customer Service” under “Tools.”

Paying Your Monthly Bill

As an EmblemHealth member with a Qualified Health Plan or Essential Plan, either on or off the NY State of Health Marketplace, you can pay your premium (or monthly plan cost) here.

First payment

To start coverage, we must get your first payment for your premium, or the amount you pay each month, no later than 10 days after the due date on your first bill.

Did you get coverage through the New York State of Health Marketplace? If so, pay using the choices below:

  • Online: You can pay securely here. You will need your member ID number to make this payment. This number appears on the bill you got.
  • By mail: Send us a check with the bill you got in the mail. Allow at least two business days for us to get your payment. If you think we might not get it by your bill’s due date, pay online. If you have questions, call us at 888-447-7703 (TTY:711). Our hours are 8 am to 6 pm, Monday to Friday.

Did you choose coverage directly through EmblemHealth?
If so, pay using the choices below:

  • Online:
    Log into your account with the username and password you created when you enrolled. You can pay via your bank account or debit card.
  • By mail: Send us a check with the bill you got in the mail.

Haven’t gotten your bill by mail?

We may still be processing your application. Processing takes about two business days. If more than two business days have passed, please call us at 888-447-7703 (TTY:711). Our hours are 8 am to 6 pm, Monday to Friday. We’ll be happy to help.

Haven’t gotten your bill by email?

If you signed up online and didn’t get an email bill, it may be because we don’t have an email address for you. To provide your email address, please call us at 888-447-7703 (TTY:711). Our hours are 8 am to 6 pm, Monday to Friday. We’ll be happy to help.

If you’ve signed your child up for EmblemHealth Child Health Plus through the NY State of Health Marketplace, find out how to pay your first monthly bill here. 

To make the first payment now, you will need your child's Member ID number. You can find this number either on the:

  1. Initial CHPlus Billing Explanation email we sent you, or
  2. The bill we sent to your home

If you haven’t received this e-mail or bill, we may still be processing your child's transaction. This may take up to 48 hours. Please note that if you have more than one child you must log in and submit payment for each child individually

Haven’t yet received your bill by email or mail?

We may still be processing the application you completed through the NY State of Health Marketplace. This may take up to 48 hours from the time you submitted your application. If you didn’t get an email bill, it may be because we don’t have an email address for you. To provide your email address, please call us at 1-888-447-7703, Monday to Friday, from 8 am to 6 pm.

The following instructions apply only if you’ve already paid your first premium. If you haven’t, please refer to the instructions above, under “First premium for new enrollees.” Be sure to pay your premium by the due date listed on your bill.

You have four choices for paying your second and all future premiums:

  1. Auto bill-pay (online): This service automatically withdraws your premium from your bank account each month. Learn how to sign up in the drop-down section below.
  2. Online: Each month, you’ll receive a bill in your secure online myEmblemHealth account, which you can choose to pay online. We’ll send you an email reminder when it’s time to pay. Please allow two to three business days from the time you get the email for the bill to appear in your myEmblemHealth account. 

To pay online:

  1. Sign into or register for your secure online myEmblemHealth account.
  2. Under “Tools That Help You,” click “Pay Your Bill.”
  3. Follow the instructions under “Pay Your Bill.”
  4. By phone: Call 1-888-447-7703 and choose the option to pay by phone—through your checking or savings account, or with your Visa or MasterCard.
  5. By mail: Send in a check with the bill you get by mail.

Our auto bill-pay program simplifies your payments by automatically withdrawing your premium from your bank account each month.

If you had automatic payments during the last coverage year, your automatic payments will continue into the next coverage year. Your first payment of the new coverage year will reflect your new premium amount for that year. The new premium amount appears on a letter from the NY State of Health Marketplace sent in October.

Auto bill-pay vs. online premium payments

Registering for automatic payments and paying your premium online both happen through your secure online myEmblemHealth account, but you need to follow a different set of steps to complete each one.

You can sign up for auto bill-pay only after paying your first premium.

To enroll:

  1. Sign into or register for your secure online myEmblemHealth account.
  2. Under “Tools That Help You,” click “Pay Your Bill.”
  3. Under “Pay Your Bill,” click “Set Up Auto Bill-Pay.” (Note: Please do not click “One-Time-Payment” to join auto bill-pay.  “One-Time-Payment” is what you click to make a single payment.)
  4. Follow the instructions to set up payments.

Registering for automatic payments and paying your premium online both happen through your secure online myEmblemHealth account, but you need to follow a different set of steps to complete each one. 

You can sign up only after paying your first premium.

To enroll:

  1. Sign into or register for your secure online myEmblemHealth account.
  2. Under “Tools That Help You,” click “Pay Your Bill.”
  3. Under “Pay Your Bill,” click “Set Up Auto Bill-Pay.” (Note: Please do not click “One-Time-Payment” to join auto bill-pay. “One-Time-Payment” is what you click to make a single payment.)
  4. Follow the instructions to set up payments.

Registering for automatic payments and paying your premium online both happen through your secure online myEmblemHealth account, but you need to follow a different set of steps to complete each one. 

QUESTIONS?

We’re here to help

If you’re having trouble paying online or need other assistance, please call our Customer Service team at 1-855-283-2146, seven days a week (excluding major holidays), from 8 am to 8 pm.

Want to enroll in a health plan?  Go to the NY State of Health Marketplace

Your safety and health are our top priority. Stay up to date on coronavirus (COVID-19) here.