Understanding Your
Virtual Care Options

Older man using telehealth on a laptop

Teladoc® offers 24/7 access to virtual health care and medical advice


Visiting a doctor’s office is no longer the only way you can get care. You can also choose to schedule virtual video visits with your doctors who offer them. This is called telehealth and it’s something you arrange directly with your doctor’s office.

Not all health care providers offer telehealth so be sure to check with yours, and to ask for details about how they set up virtual appointments.

Many EmblemHealth plans also include a general medical physicians telemedicine benefit through Teladoc. Teladoc’s staff of board-certified doctors are available by phone or video chat for non-emergency health conditions. Teladoc doctors are not your regular doctors, but this virtual care service is available 24 hours a day, seven days a week. Teladoc is offered in both English and Spanish.

Please note, not all EmblemHealth plans offer a Teladoc general medical physicians benefit, so be sure to check if your plan does. Copays apply for any virtual care you receive. Check your plan documents (member contract or subscriber certificate) for more information. If you’re a Medicare member check your plan’s Evidence of Coverage. If you’re a Medicaid member, call the Customer Service number on the back of your member ID card.

Teladoc Primary360®

Starting Jan. 1, 2022, some plans will also receive digital Primary Care Physician (PCP) services through Teladoc Primary360®. Teladoc’s network of PCPs will create a personalized care plan, diagnose and treat conditions, and prescribe the medicines you need. They can also refer you to providers in our network like specialists or mental health professionals, as well as lab, imaging, and testing.

With Teladoc Primary360, you can:

  • Choose your PCP to care for your needs.
  • Schedule video or phone visits with your PCP Monday to Friday from 7 a.m. to 6 p.m. and Saturday from 8 a.m. to noon.
  • Discuss your medical history, health challenges, and goals as well as schedule annual wellness exams, lab work, and prescriptions – all in one place.
  • Have 24/7 access to a dedicated Care Team that can help you stay on track after wellness visits and answer follow-up questions.

Here’s how Teladoc works:

  • Doctors can review your medical history, answer questions, diagnose and treat non-emergency medical conditions, and prescribe certain medicines.

  • Prescriptions can be sent to your local pharmacy, if needed.

  • Teladoc® is in-network care, but it doesn’t replace the in-person care of your primary doctor. Only your doctor can provide the full range of care to meet your health needs.

When should you use Teladoc?

  • When you need non-emergency care but don't want to leave home or can’t get to a doctor’s office.
  • When your doctor isn't available.
  • When you’re on the go or out of town.

How can I enroll in Teladoc?

If Teladoc is included in your plan, you can enroll today to set up your account.  If you’re eligible, follow these steps to register for Teladoc: 

Create an account here or with the Teladoc app. Call 800-Teladoc (800-835-2362). When you register, be sure to provide your member ID number.

Enter your information and complete your medical history.

Quality care is just a call or click away.

Virtual Care Support


Call the EmblemHealth Customer Service number on the back of your member ID card. A Customer Service representative will be happy to help.

Teladoc and related marks are trademarks of Teladoc Health, Inc. and are used by EmblemHealth with permission.

Young teledoc workers smiling and talking on headsets