Find the Right Care

Smiling male doctor talking with older male patient.

Find the Right Medical Care

When you're feeling sick or unwell, there's nothing more important than finding the right care to get you feeling better. EmblemHealth's insurance plans offer a variety of ways for our members to get help. We've designed this tool to help you find the most apropriate, and cost-effective way to get help when you need it most.

Young female nurse at computer

EmblemHealth Member Nurse Advice Line

Contact the EmblemHealth Nurse Advice Line | 877-444-7988

A registered nurse can guide you to the help you need now.

This service is available 24 hours a day, seven days a week for EmblemHealth members.

Young male doctor smiling and holding a clipboard

Doctor's Office

Go to your doctor for preventive care, to stay on top of your chronic conditions, or for an appointment if you feel sick. It’s generally the most cost-effective option.

Having a doctor is important. Your doctor knows your medical history and can help treat illnesses or conditions before they become serious. Your doctor can also coordinate care with other doctors.

At your doctor’s office, you can also see a nurse practitioner or physician assistant. You may be able to see one right away if your doctor isn’t available.

Find a Doctor

Urgent Care facility

Urgent Care

You can usually walk in to Urgent Care during hours your doctor isn’t available. Go here if you need immediate care and your situation is not life-threatening. Generally, the cost to you may be higher than a doctor’s office visit.

Why Urgent Care?

Urgent Care centers’ average wait time is 30 minutes or less, according to the Urgent Care Association of America. Urgent Care centers can treat common conditions like:

  • Strains and sprains
  • Rashes and minor burns
  • Cold and flu symptoms

Emergency Room facility

Emergency Room

The ER is open 24/7. Go to the ER immediately or call 911 if you are in a life-threatening situation. It may cost you more than Urgent Care or a doctor’s office visit to go to the ER. Check your plan benefits so you are informed.

Go to the ER if you have symptoms like:

  • Severe chest pain
  • Difficulty breathing
  • Convulsions or seizures
  • Unconsciousness
  • Heavy bleeding that won’t stop or large open wounds
  • Coughing up or vomiting blood
  • Severe pain that won’t stop
  • Signs of stroke like sudden weakness, blurred vision or slurred speech
  • Moderate to severe burns
  • Serious head, neck or back injuries
  • Major broken bones

Skilled Nursing Facility Quality Guide

Skilled Nursing Facility Quality Guide

EmblemHealth’s primary concern is the quality of care our members receive in every setting, including skilled nursing facilities. To aid members, families, and providers in the decision of choosing a SNF to meet their/their patient’s needs, EmblemHealth has compiled a list of our contracted SNFs with a Centers for Medicare & Medicaid Services (CMS) Star Quality Rating of 3 and above.

For more information click the button below.

View Guide



Telemedicine online virtual office visits

Speak with a doctor anytime, day or night, by using a computer, mobile device, or phone.


We're here to help

If you’re having trouble paying online or need other assistance, please call our Customer Service team at 1-855-283-2146, seven days a week (excluding major holidays), from 8 am to 8 pm.

Want to enroll in a health plan? Go to the NY State of Health Marketplace.

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