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Member Services

Phone

Call us at the number on your member ID card or find the contact number for your plan.
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Speak with a specialist at
888-225-6133 (TTY: 711) for help finding the right health plan.

Provider Services

Phone

Find contact information for claims, preauthorizations, laboratories, and more in our Provider Manual’s Directory.
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Interested in joining the thousands of providers who are partnering with us?
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Broker Services

Phone

Call Broker Services at
866-614-6040 (TTY: 711)
from 9 a.m. to 5 p.m., Monday through Friday.
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Interested in becoming an affiliated broker?
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Employer Services

Phone

Call us at 866-614-6040 (TTY: 711) from 9 a.m. to 5 p.m., Monday through Friday, or contact your Senior Account Executive.
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Interested in partnering with us for the right coverage for your employees? Let’s connect.

Help and Support

Member resources to help you make the most of your coverage.

Care Management

Get the care, education, and resources you need to better manage a complex health condition.

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In-Person Support

At EmblemHealth Neighborhood Care, we can help you understand your benefits, find doctors, manage claims, and more.

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Mailing Addresses

Find the right address for medical, dental, and hospital claims, as well as grievances and appeals.

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Additional Support

Get information on payments and billing, grievances and appeals, health care reform, consumer protections, and more.

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Frequently Asked Questions

FAQs

Find answers to common questions.

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QUESTIONS?

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For general assistance, call Customer Service at
800-447-8255 (TTY: 711) 8.a.m. to 6 p.m., Monday through Friday.