Delivery & Refills | EmblemHealth

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Delivery & Refills

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Convenient Delivery Options

Whether you want delivery to your home or to find a local network pharmacy, we have you covered. Express Scripts (ESI) will mail a 90-day supply of approved long-term medications right to your home. Our partner Medly Pharmacy offers in-home delivery, in some cases on the same-day, in New York City, Long Island and New Jersey. And you can always find a local network pharmacy in your area. Learn more below.

Express Scripts (ESI) Home-Delivery Pharmacy Service

With ESI, you can have up to a 90-day supply of your approved long-term medications (or maintenance drugs) mailed right to your home.  

Ordering your long-term medications from ESI: 

  • May help you save on copays, depending on your plan 
  • Costs you nothing for shipping 
  • Allows you to make fewer trips to your pharmacy 
  • Allows you to refill and check the status of your prescriptions online 
  • Gives you access to pharmacists 24 hours a day, seven days a week

Learn More

There is no difference between drugs delivered by ESI and those you pick up at your walk-in pharmacy.

Ordering your long-term medications from Express Scripts:

  • May help you save on copays, depending on your plan
  • Costs you nothing for shipping
  • Allows you to make fewer trips to your pharmacy
  • Allows you to refill and check the status of your prescriptions online
  • Gives you access to pharmacists 24 hours a day, seven days a week

Order Online

If you already have a myEmblemHealth account, sign in to access your pharmacy benefits:

  • Under “Tools That Help You,” click on “Price a Drug.”
  • Click “Home” in the “Express Scripts window.” There, you will see a list of available prescription refills and a history of your past orders.
  • Select the items you want to order and follow instructions to complete your request.

Order by Phone

Use the appropriate number below to contact Express Scripts and place your order:

  • Medicare: 877-866-5828

  • Medicaid: 877-866-4165

  • All Other Plans: 877-866-5798

Note: You will need to have your prescription number handy when you call. You would only have a prescription number if you are ordering refills for a medication you previously received from Express Scripts. This number can be found on the prescription given to you by your doctor.

You can also ask your doctor to fax your new prescription (with a fax cover sheet) directly to ESI. Your doctor should call 800-305-5287 for instructions. Delivery takes about two weeks.

Order by Mail

Use the refill order form that comes with your mailed order. Mail it with your copay to Express Scripts in the envelope provided.

Retail Pharmacy
If you prefer to fill your prescriptions at a retail pharmacy, you will continue to have access to virtually all major pharmacy chains and many independent pharmacies.

To use the retail pharmacy service, present your ID card at any participating pharmacy nationwide. Most major drug store chains (e.g., Walgreens, Duane Reade, CVS, Rite Aid, Target and Walmart) are part of your plan. The retail pharmacy should be used when filling a prescription for short-term (a 30-day supply or less) medications.

Medly Pharmacy In-Home Delivery Service

Stay on your medication schedule and save time with a convenient delivery options to your home. Medly Pharmacy is a full-service pharmacy that delivers your medicines right to your door in New York City, Long Island or New Jersey—in some cases, as soon as the same business day. They offer service in a half-dozen languages, including Spanish, Cantonese, Mandarin, and Russian. In addition to going to your local pharmacy or using mail order, this is another option to get your medication.

Ordering your medication from Medly:

  • Get free in-home delivery to your door in the service area
  • Pay the same amount as you do for a 30-day or 90-day supply at your local pharmacy
  • Get delivery, most times in the same day, to New York City, Long Island and New Jersey

You can get answers about your medicine from pharmacists seven days a week. Medly will even work with your health care professional to get approvals for your prescription drugs as quickly as possible.

Ask your doctor to switch your prescriptions to Medly. They can fax your prescriptions to Medly at 718-782-7951.

You also have three easy options to enroll and manage your medicine.

  • Go to the Medly Pharmacy website
  • Call or text Medly at 800-595-0643 to connect with an agent


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Find the list of drugs covered by your EmblemHealth plan (also known as a “formulary”) below.

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Medicare Pharmacy

Medicare Pharmacy Benefits

Having the medications you need is an important part of staying healthy, which is why we take our pharmacy offerings very seriously.


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