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Medicare Home Delivery for Prescription Drugs

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Set up home delivery and refills for your prescriptions

Medicare plans provide the opportunity to have your prescription drugs delivered to your door. Express Scripts (ESI) and Amazon Pharmacy are our home delivery pharmacy services. There is no difference between drugs delivered by them and those you pick up at your walk-in pharmacy. Ordering your long-term prescription drugs from ESI or Amazon Pharmacy is a good idea because you:

  • Get free shipping on all orders.
  • Make fewer trips to the local pharmacy.
  • Refill and check the status of your prescriptions online.
  • Talk to pharmacists, 24 hours a day, seven days a week.

New prescription

If you have a prescription for a new maintenance medication, it's easy to get started with Express Scripts (ESI) or Amazon Mail Order Pharmacy. All you need is to have your provider send your prescription to ESI or Amazon Pharmacy. You may also ask your doctor to fax your prescription.

Refills

Your prescription drug will usually be delivered within 14 days of sending your first order.. You may receive refills even faster.

  • To ask for a refill at ESI, call ESI Mail Order Pharmacy at 866-325-5236 (TTY: 711), 8 a.m. to 8 p.m., seven days a week.
  • To ask for a refill at Amazon Pharmacy, call Amazon Pharmacy at 855-445-1459 (TTY: 711), 8 a.m. to 8 p.m., seven days a week.

Set up home delivery and refills for your prescriptions

Medicare plans are the opportunity to have your prescription drugs delivered to your door. Express Scripts (ESI) is our home delivery pharmacy service. There is no difference between drugs delivered by ESI and those you pick up at your walk-in pharmacy. But ordering your long-term prescription drugs from ESI is a good idea because you:

  • Get free shipping on all orders.
  • Make fewer trips to the local pharmacy.
  • Refill and check the status of your prescriptions online.
  • Talk to pharmacists, 24 hours a day, seven days a week.

New prescription

If you have a prescription for a new maintenance medication, it's easy to get started with Express Scripts (ESI) Mail Order Pharmacy. All you need is to have your doctor or other licensed healthcare professional send your prescription to ESI.

You may also ask your doctor to fax 1-888-327-9791.

Members can directly request home delivery from Express Scripts (ESI) by filling out the Home Delivery Form and mailing it to the address listed below.

Download the Home Delivery Form

Express Scripts
PO Box 66577
St. Louis, MO 63166-6577

Refills

For refills, call ESI at the number below. Members may also sign in to myEmblemHealth to request a refill. Your prescription drug will usually be delivered within 14 days of sending your first order to ESI. You may receive refills even faster.

To ask for a refill, call ESI Mail Order Pharmacy at 877-866-5828; (TTY: 711), 24 hours a day.

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Last Updated: 10/01/2025

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