Our Provider Portal is designed to be simple and intuitive. Should you need help, we have posted a series of videos and user guides to help you step by step through each transaction.
We also created a frequently asked questions webpage to address the most common issues our Provider Customer Service team receives.
Here are some key things you need to know:
This portal is organized by Tax ID numbers. For each Tax ID, a user is assigned a role called User Type, which defines what information and transactions they can see. By default, new users have access to conduct business for all providers who share the same Tax ID.
Organizations that have more than one Tax ID can link them so each portal user can conduct business for all of the Tax IDs using their User ID and Password.
Billing company portal users who do business for multiple unrelated organizations can have a new Tax ID added to their existing portal accounts by using this Provider Portal Registration Form.
Administrator/Office Manager Role
Each provider/practice/facility needs to select someone to be their Administrator/Office Manager. That person is responsible for setting up new users, including their billing company’s staff, determining what transactions they can do (User Type or Role), and who they may conduct business for (if not everyone affiliated with the Tax ID).
The person who first activates the master account is automatically assigned the Administrator/Office Manager role. In support of HIPAA compliance, we are looking to our providers to manage their own users. Our Provider Customer Service team does not have the ability to set up individual users or change their portal access. If the person who activated the account will not be the ongoing Administrator/Office manager moving forward, the current Office Manager can reassign the role to the new Office Manager.
If you do not know your Portal Administrator or Office Manager and need assistance with setting up a new account or making changes to your account, please use the Provider Portal Registration Form and we will let you know who they are.
When a new provider joins our network, they may use the Provider Portal Registration Form to request a Registration Key to set up the account and add users.
If the practice/organization uses more than one Tax ID, each Tax ID will need to be registered. All registrations can be done using the same username, password/PIN, and email address so portal access for all Tax IDs is consolidated.
Identifying the Referring or Submitting Provider
For each transaction, the user must identify the provider they are submitting the transaction on behalf of. This is true even if the user is the provider or the user only has access to conduct business for one provider. This means searching for a Referring Provider for referrals, a Requesting Provider for preauthorizations, etc. You can search by name or by NPI. Company-issued provider IDs are no longer needed.
If you have ever submitted a claim and want to request a provider portal account now, fill out the short Provider Portal Registration Form.