August 2023
Provider Portal Enhancements for Vein Clinics

TABLE OF CONTENTS
Making the Provider Portal Work for You
Updated Training Material
Learn About Other Portal Features
Still Don’t Have a Portal Account?
Making the Provider Portal Work for You
Thank you for being an active partner in caring for our members.
Much of what you do by phone or fax can be done faster and more securely through the provider portal. To streamline your transactions, we have begun enhancing our provider portal to allow you to:
- Share needed clinical information up front.
- Receive faster responses to your requests when you use the Submit Request button on the new screen.
Here are some other key features and improvements you may have missed. On the portal, you can:
- Attach files up to 25 MB in size to your preauthorization requests.
- See if payment was made on a claim, when and how payment was made, obtain copies of Explanations of Payments, and even create your own claims reports in Excel.
- Find a member’s Care Plan if they are in a Care/Case Management program.
EmblemHealth: Explore Now
Connecticare: Explore Now
Updated Training Material
We recently updated our Outpatient Preauthorization Requests training guides to show you how to use the enhanced transactions for EmblemHealth and ConnectiCare.
Learn About Other Portal Features
Whether you’re a first-time user who needs to set up an account or a regular user who wants to learn more, we have videos, step-by-step guides, and frequently asked questions (FAQs) to help you:
Still can’t find what you need? If you have a portal account, please use the Message Center to send us your questions.
We appreciate your commitment to our members’ health. Keep an eye out for more email updates on our provider portal.
Still Don’t Have a Portal Account?
If you need a portal account, your organization’s portal administrator/office manager can set you up. In support of HIPAA compliance, we look to our providers to manage their own users.
If your organization needs to set up a master account for a new Tax ID, contact our Provider Customer Service team at:
- EmblemHealth: 866-447-9717
- ConnectiCare: Commercial: 860-674-5850 Medicare: 877-224-8230
We hope you take advantage of our provider portal and all the ways it can save you time.