Co-Brand Provider Logo - EmblemHealth & ConnectiCare
Go to EmblemHealth Provider SiteGo to EmblemHealth Provider Site
Go to ConnectiCare Provider SiteGo to ConnectiCare Provider Site

Provider Portal
Enhancements for Surgeons

August 2023

Female surgeon in scrubs performing surgery.
  1. Home
  2. Provider Resources
  3. Office Visits
  4. Provider Portal Enhancements for Surgeons

TABLE OF CONTENTS

Making the Provider Portal Work for You

Updated Training Material

Learn About Other Portal Features

Still Don’t Have a Portal Account?

Making the Provider Portal Work for You

Thank you for being an active partner in caring for our members.

 

Much of what you do by phone or fax can be done faster and more securely through the provider portal. To streamline your transactions, we have begun enhancing our provider portal to allow you to:

  • Share needed clinical information up front.
  • Receive faster responses to your requests when you use the Submit Request button on the new screen.

Here are some other key features and improvements you may have missed. On the portal, you can:

  • Attach files up to 25 MB in size to your preauthorization requests.
  • Arrange for post-acute care services — such as admissions to skilled nursing facilities (SNF), inpatient rehabilitation, and long-term acute care facilities — and request home health care.
  • See if payment was made on a claim, when and how payment was made, obtain copies of Explanations of Payments, and even create your own claims reports in Excel.
  • Find a member’s Care Plan if they are in a Care/Case Management program.

EmblemHealth: Explore Now

 

Connecticare: Explore Now

Updated Training Material

We recently updated our training materials to show you how to use the enhanced transactions for EmblemHealth and ConnectiCare. See:

  • Inpatient Preauthorization Requests.
  • Outpatient Preauthorization Requests.

Learn About Other Portal Features

Whether you’re a first-time user who needs to set up an account or a regular user who wants to learn more, we have videos, step-by-step guides, and frequently asked questions (FAQs) to help you:

  • EmblemHealth Videos and Guides and FAQs.
  • ConnectiCare Videos and Guides and FAQs.

Still can’t find what you need? If you have a portal account, please use the Message Center to send us your questions.

We appreciate your commitment to our members’ health. Keep an eye out for more email updates on our provider portal.

Still Don’t Have a Portal Account?

If you need a portal account, your organization’s portal administrator/office manager can set you up. In support of HIPAA compliance, we look to our providers to manage their own users.

 

If your organization needs to set up a master account for a new Tax ID, contact our Provider Customer Service team at:

  • EmblemHealth: 866-447-9717
  • ConnectiCare: Commercial: 860-674-5850  Medicare: 877-224-8230

We hope you take advantage of our provider portal and all the ways it can save you time.

  • Provider Portal
  • Sign In
  • Training Material
  • New Account Request Form
  • Portal FAQs
  • Quick Links
  • Join Our Network
  • Office Visit Newsletter
  • Learning and Required Trainings
  • Provider Toolkit
  • Member ID Cards
  • Member Materials
  • Careers
  • Family of Companies
  • Summary of Companies
  • Neighborhood Care
  • AdvantageCare Physicians
  • Support
  • Contact Us
  • FAQs
  • Language Assistance
Also of Interest: 
Office Visit   |   Commercial Networks and Benefit Plans   |   Online Provider Manual
  • Legal   |  
  • Legal Information   |  
  • Nondiscrimination Policy   |  
  • Accessibility Statement   |  
  • Privacy & Security Policy   |  
  • Stop Fraud   |  
  • Required Provisions

©2025 EmblemHealth. All Rights Reserved.

Any information provided on this Website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office. Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.

Provider Portal
  • facebook
  • instagram
  • linkedin
  • twitter
  • youtube

Enter your ZIP code:
Continue