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Time to Review Your Provider Portal Users

Stay HIPAA Compliant

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TABLE OF CONTENTS

Ensure Only Authorized Users Can View Minimally Necessary Protected Information

What Should You Do If You Are Not the Administrator/Office Manager Or Practice Maintenance User?

How Are Users Set Up And Managed?

Need Help?

Ensure Only Authorized Users Can View Minimally Necessary Protected Information

Thank you for caring for our members.

 

As an assigned Provider Portal Administrator/Office Manager or Practice Maintenance User, you have direct control over who can conduct business for your organization and who can see your members’ protected health information (PHI).

 

To support HIPAA compliance, we ask that you review the User Management section of our provider portal (found under the More menu option in the top right corner of the screen). Take a few minutes to:

  • Deactivate providers and staff who are no longer with your organization.
  • Confirm users are assigned to the correct roles so they can only view information that meets HIPAA’s minimally necessary standards.

Start Off the New Year Right

The start of the new year is always a busy time. Using our provider portal can free up time and make things less stressful. We also encourage you to share the benefits of portal use by setting up new accounts for those who are still using a phone and fax as part of their workflows. Using our provider portal can:

  • Reduce wasted time and unnecessary administrative expense.
  • Get utilization reviews started faster.
  • Give real-time insurance verification.

Review EmblemHealth Users

 

Review ConnectiCare Users

What Should You Do If You Are Not the Administrator/Office Manager Or Practice Maintenance User?

If you are not the right person to manage portal users, you can easily set up someone else to replace you in the system. Then, have them adjust your account to the correct role.

How Are Users Set Up And Managed?

We have videos and guides on our website with step-by-step instructions on how to add, remove, and manage users.

EmblemHealth: emblemhealth.com/providerportaltraining

ConnectiCare: connecticare.com/providerportaltraining

Need Help?

Our Provider Customer Service teams are here for you, Monday through Friday, 8 a.m. to 6 p.m.

EmblemHealth: 866-447-9717

ConnectiCare Commercial: 860-674-5850 or 800-828-3407

ConnectiCare Medicare: 877-224-8230

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Any information provided on this Website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office. Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.

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