March 2025
Time To Review
Your Provider Portal Users

TABLE OF CONTENTS
Ensure Only Authorized Users Can View Protected Information
What To Do if You Are Not the Administrator/Office Manager or Practice Maintenance User
How To Set Up and Manage Users
Need Help?
Ensure Only Authorized Users Can View Protected Information
Thank you for caring for our members.
As an assigned provider portal Administrator/Office Manager or Practice Maintenance User, you have direct control over who can use our provider portal and who can see your patients’ protected health information (PHI).
To support HIPAA compliance, we ask that you review the User Management section of our provider portal (found under the More menu option in the top right corner of the screen). Here, you can:
- Deactivate portal users who no longer work at your organization.
- Confirm that users are assigned to the correct roles and providers to ensure they can only view information that meets HIPAA’s minimum necessary standards.
- Create accounts for those in your organization who are still using the phone as part of their workflows.
While you review your portal users, also consider those who could benefit from having an account or expanded permissions to perform their jobs.
Please tell the providers and staff in your organization that you can create and update their portal accounts to take advantage of this enhancement.
EmblemHealth: Review Users Now
What To Do if You Are Not the Administrator/Office Manager or Practice Maintenance User
If you are not the right person to manage portal users, you can easily set up someone else to replace you in this role. The new Administrator/Office Manager or Practice Maintenance User can then update your permissions to the correct role.
How To Set Up and Manage Users
We have videos and guides on our website with step-by-step instructions on how to add, remove, and manage users.
EmblemHealth: emblemhealth.com/providerportaltraining
Need Help?
Use the portal’s new chat feature or the Message Center to reach our Provider Customer Service teams for assistance.
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