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Provider Portal Improvements

You Asked. We Delivered.

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See the Improved Provider Portal Experience

Here Are the Details!

Need Help Getting Back Into the Provider Portal?

Want to Learn About Other Portal Features?

See the Improved Provider Portal Experience

Thank you for being an active partner in caring for our members. We noticed that you registered for a provider portal account but have not signed in for a long time.

 

We hope you will give the provider portal another chance. Much of what you do by phone or fax can be done faster and more securely by the provider portal, especially checking eligibility and sending documentation in support of preauthorization requests and claims inquiries.

 

Since it first launched, we’ve made several improvements, large and small, to make the portal more helpful and easier to use.

 

Here are some of the smaller changes we made (see below for details) that can make a big difference:

 

  • Improved site navigation, searching, and printing options.
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  • Standardized information across views.
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  • Reorganized screens.
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  • Added missing service line details to Claims search results.
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  • Sign in now and see how we have improved the user experience.
  •  

    See EmblemHealth Improvements

     

    See ConnectiCare Improvements

Here Are the Details!

Improved site navigation: We added lots of new “back” buttons, so you won’t automatically return to the beginning of a transaction when you want to see a prior step in a process.

Searching options: We added Tax ID to name and NPI as another way to search for providers in your organization. We also added date of service to the claims search.

Printing: We made it easier to print pages and made updates so what you see on screen and in the printed version are consistent.

Standardized information across views: Easily find what you need however you choose to view it – on screen, printed, saved PDF, or Excel report.

Reorganized screens: We moved member ID card images to the top of the Member Details screen to make them easier to find.

Enhanced claims information: We added missing service line details.

Need Help Getting Back into the Provider Portal?

We know it has been a while since you signed into the provider portal. If you do not remember your Username or Password, you can use the Forgot Username and Forgot Password features. See our quick guides:

  • Forgot Username – See steps to recover a forgotten username.
    • EmblemHealth - View PDF
    • ConnectiCare - View PDF
  • Forgot Password – See steps to reset a forgotten password.
    • EmblemHealth - View PDF
    • ConnectiCare - View PDF

 

If you still need assistance, please call our Provider Customer Service team:

  • EmblemHealth: 866-447-9717
  • ConnectiCare: Commercial: 860-674-5850, Medicare: 877-224-8230

Want to Learn About Other Portal Features?

Whether you’re a first-time user who needs to set up an account or a regular user who wants to learn more, we have videos, step-by-step guides, and frequently asked questions (FAQs) to help you:

  • EmblemHealth Videos and Guides and FAQs
  • ConnectiCare Videos and Guides and FAQs

Still can’t find what you need? If you have a portal account, please use the Message Center to send us your questions. If the question is urgent or too complicated to write out, please call our Provider Customer Service team:

  • EmblemHealth: 866-447-9717
  • ConnectiCare: Commercial: 860-674-5850, Medicare: 877-224-8230

We appreciate your commitment to our members’ health. Keep an eye out for more email updates on our provider portal.

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Any information provided on this Website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office. Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.

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