Where is the Message Center?

For step-by-step instructions on using the Message Center, see these guides and videos:

• Search and View Messages
  • EmblemHealth: View Guide   View Video    
  • ConnectiCare: View Guide   View Video 

• Create Message – Specific Transaction
  • EmblemHealth: View Guide   View Video  
  • ConnectiCare: View Guide   View Video                

• Create Message – General Topic
  • EmblemHealth: View Guide   View Video 
  • ConnectiCare: View Guide   View Video 

If you need a portal account, your organization’s portal administrator/office manager can set you up. In support of HIPAA compliance, we look to our providers to manage their own users.

If your organization needs to set up a master account for a new Tax ID, contact our Provider Customer Service team at:

• EmblemHealth: 866-447-9717
• ConnectiCare: Commercial: 860-674-5850  Medicare: 877-224-8230

We hope you take advantage of our provider portal and all the ways it can save you time.