Learn how the Bridge Program applies to NYCE PPO, Large Group, and ASO plan members in 2026.
Search
Popular Tasks
Office Visit
Your source for important provider news and updates.
August 17, 2026
IN THIS ISSUE
FEATURE STORIES
HEDIS Measure: Care for Older Adults (COA)
Help Members Plan for Healthy Aging
Medicaid and EP Members Impacted by Federal Budget Legislation
Use One System for All Payments With PNC ECHO
QUALITY CORNER
CMS Medicare Part D Star Ratings Measure
Encourage Patients With Diabetes To Schedule Retinal Exams
CLAIMS CORNER
Updated Reimbursement Policies
CLINICAL CORNER
Updated Preauthorization Lists: July 2026 Quarterly Code Updates
PHARMACY
Pharmacy Medical Policies
MEDICAL POLICIES
Medical Policy Updates
NY MEDICAID, HARP, AND CHILD HEALTH PLUS UPDATES
State-Sponsored Program News
Update Contact Information When Changes Occur
MEDICARE UPDATES
Medicare Updates
TRAINING OPPORTUNITIES
NYCE PPO Self-Directed Webinar
Provider Portal Videos and Guides
Valuable Medicare and Medicaid Training Available
Other Provider Training Opportunities
IN THE NEWS
EmblemHealth App Redesign Boosts Member Engagement
EmblemHealth CMO in Healthcare Podcast
IN EVERY ISSUE
Diabetes Classes and More at EmblemHealth Neighborhood Care
Reminder: Keep Your Directory and Other Information Current
Consult Our Online Provider Manual for Important Information
Featured Stories
HEDIS Measure: Care for Older Adults (COA)
Promoting wellness and preventing disease is key to the health of our oldest members.
The Centers for Disease Control and Prevention’s (CDC’s) Still Going Strong campaign speaks directly to adults age 65 and older and their caregivers, to raise awareness about preventable injuries, as well as simple steps to stay healthy and independent longer.
Your patients don’t have to give up the activities they enjoy as they get older.
This COA measure includes the percentage of adults 66 years old and up who have had a medication review or a functional status assessment. The medication review must be completed by a prescribing provider or clinical pharmacist.
Tips for doing medication reviews:
Do not include medication lists or medication reviews performed in an acute inpatient setting. Medication reviews must be documented in the same medical record and include one of the following:
- A medication review signed and dated in 2026 by the prescribing provider or clinical pharmacist with the medication list in the chart (the provider’s signature is considered evidence medications were reviewed).
- A medication list including medication names, or with dosages and frequency, and any over-the-counter (OTC) medications and herbal supplemental therapies.
- Notation with the date that the patient is not taking any medication.
- ·A medication review performed without the member present.
- ·A medication review with each visit.
Tips for performing functional status assessments
There should be one or more functional status assessments done during 2026 and the different steps in an assessment can happen during separate visits throughout the year. There are no provider-type requirements to complete this assessment. A qualifying functional assessment cannot be performed in an acute inpatient setting, or limited to an acute or single condition, event, or body system like the patient’s lower back.
Documentation in the patient’s medical record must include the date when it was performed and evidence of a complete functional assessment, including:
- Notation that Activities of Daily Living (ADL) were assessed.
- Notation of Instrumental Activities of Daily Living (IADL) were assessed.
- ·A phone or virtual visit to check-in with the patient.
Help Members Plan for Healthy Aging
By the year 2030, adults age 65 and older are projected to outnumber children for the first time in U.S. history.*
As people age, physical and cognitive function can decline and pain becomes more prevalent, impacting healthy aging and quality of life. People age 65 and older may also have more complex medication regimens. That is why we’re encouraging our providers to help patients age healthily.
Consider the best practices outlined below:
- ·Incorporate a standardized template to capture functional status, pain status, and any medications taken.
- Complete a functional status assessment and pain assessment at every face-to-face and telehealth visit.
- Ensure a medication list is in the medical record.
- Document in the medical record if the member is not taking any medication.
Together, we can help our members live healthier lives.
*U.S. Census Bureau
Medicaid and EP Members Impacted by Federal Budget Legislation
Funding cuts from the federal budget legislation H.R. 1 (Public Law No. 119-21) impact Essential Plan and Medicaid programs.
- Essential Plan changes affect some members starting July 1, 2026.
- Medicaid changes will take effect on Jan. 1, 2027.
The New York State Department of Health shared the resources listed below that detail the impacts of the funding cuts and include contact information for members needing assistance.
We encourage you to review the resources, take time to understand how the changes may affect members, and share the information below with your patients.
Resources:
Impact of H.R.1 Legislation on New York’s Essential Plan
Impact of Essential Plan Changes by Congressional District
Use One System for All Payments With PNC ECHO
Electronic funds transfer (EFT) is a faster, simpler way to get paid for your claims. If you haven’t already done so, we encourage you to take advantage of this convenient service through PNC/ECHO Health, Inc.
EmblemHealth has partnered with PNC/ECHO Health Inc. for the past six years to handle claims payments and remittances (CPR) for our providers for all EmblemHealth business except NYCE PPO.
This arrangement with PNC/ECHO simplifies our claims payment process by using one system for all payments. CPR can handle electronic payments reliably for multiple payment types. A major advantage of automated payments is the ability to receive an 835/ERA with each EFT payment. In addition, EFT payments:
- Increase speed of receiving payments.
- Significantly reduce payment processing costs.
- Streamline the accounts receivable (A/R) process.
- Reduce fraud exposure.
- Improve the accuracy and timeliness of information.
Here are answers to Frequently Asked Questions about claims payments.
For EFT/ERA enrollment and additional assistance regarding payment, contact ECHO Provider Support at 888-492-0032 or visit their website.
If you have other questions about this process, please sign in to the provider portal at emblemhealth.com/providerportal and use our live agent chat or Message Center to contact us. A provider customer service representative will be happy to help.
Quality Corner
CMS Medicare Part D Star Ratings Measure
Polypharmacy (POLY-ACH): Use of Multiple Anticholinergic Medications in Older Adults
The CMS Medicare Part D Star ratings measure, Polypharmacy (POLY-ACH), evaluates the percentage of patients age 65 years or older who concurrently use two or more unique anticholinergic medications for 30 cumulative days or more during the calendar year.
This is an inverse measure, meaning lower rates indicate better performance, and safer prescribing. Patients age 65 years or older with concurrent use of two or more unique anticholinergic medications qualify for this measure.
The goal is to ensure that therapy is staggered and if two anticholinergics must be used, their overlapping prescription supply does not exceed 29 cumulative days during a calendar year.
We created a tip sheet for providers to learn more about this measure’s goals and potential risks, and see examples of commonly prescribed anticholinergic medications.
Encourage Patients With Diabetes To Schedule Retinal Exams
Diabetes is the leading cause of blindness in people 18 to 64 years old. Often, there are no obvious signs or symptoms.* That’s why we’re encouraging primary care providers to remind their diabetic patients to get regular retinal exams by an ophthalmologist and/or optometrist.
This is a HEDIS measure and is part of the 2026 Quality Incentive Program.
The Centers for Disease Control and Prevention (CDC) offers recommendations to help people living with diabetes better manage their condition and improve their health. These preventive practices include:
- Regular A1C testing.
- Annual foot exams.
- Annual eye exams.
- Diabetes self-management education and support (DSMES) classes.
- Physical activity.
- Not smoking.
- Daily blood sugar monitoring.
For additional information and resources, visit the CDC's preventive care practices page and The American Diabetes Association.
Learn about our Care Management program for members living with diabetes. Information is available on emblemhealth.com to assist you with coding guidance for Quality Improvement gap-in-care closure. Visit our Quality Improvement page and download the Quality Measure Resource Guide.
*American Diabetes Association
Claims Corner
Updated Reimbursement Policies
Updated Reimbursement Policies: See revision history for updates and effective dates for the following policies:
- Ambulatory Surgical Groupers.
- Coding Edits Policy (commercial, Medicare, and Medicaid).
- · Preventive Care Services (commercial and Medicaid).
Updated Lab Benefit Management (LBM) Reimbursement Policies: See revision history for updates and effective dates.
- Biomarkers for Myocardial Infarction and Chronic Heart Failure (LBM).
- Colorectal Cancer (LBM).
- Coronavirus Testing in the Outpatient Setting (LBM).
- ·Diabetes Mellitus Testing (LBM).
- Gamma-Glutamyl Transferase (LBM).
- General Inflammation Testing (LBM).
- Identification of Microorganisms Using Nucleic Acid Probes (LBM).
- Oral Cancer Screening and Testing (LBM).
- ·Pathogen Panel Testing (LBM).
- Prenatal Screening (Nongenetic) (LBM).
- ·Serum Testing for Evidence of Mild Traumatic Brain Injury (LBM).
- Testing for Alpha-1 Antitrypsin Deficiency (LBM).
- Urine Culture Testing for Bacteria (LBM).
Clinical Corner
Updated Preauthorization Lists: July 2026 Quarterly Code Updates
EmblemHealth updates our claims processing systems based on code updates received from American Medical Association (AMA), Current Procedural Terminology (CPT), and Centers for Medicare & Medicaid Services (CMS). Both the AMA and CMS release quarterly updates to their respective code sets. Here is the latest preauthorization list.
We strive to load and configure each code update within 60 days of the update’s effective date. The current process will hold the entire claim if it contains a new code while it is being configured. To avoid delaying critical payments to our providers, we adjudicate the claim for all services except for the new code(s) that need configuration. Once the new CPT and/or Healthcare Common Procedure Coding System (HCPCS) codes have been loaded into our claims processing system, we will reprocess the claims to ensure proper adjudication of the claim.
See Pharmacy Medical Policies that have been recently updated.
Medical Policies
Medical Policy Updates
The EmblemHealth Medical Guideline, Gene Expression Profiling, has been revised to include positive coverage of Prospera™ transplant rejection testing.
Note: You can see the full list of Medical Policies in Clinical Corner on our website.
NY Medicaid, HARP, and Child Health Plus Updates
State-Sponsored Program News
To stay up to date with announcements, you can view all state-sponsored program news on our provider website. You can also view the latest Medicaid Updates from the New York State Department of Health on their website.
Update Contact Information When Changes Occur
Providers must notify Medicaid of any change of address, telephone number, or other pertinent information within 15 days of the change. For more information on this requirement and how to submit changes, see Reminder: Keep Your Directory Data Current.
Medicare Updates
Medicare Updates
Do Not Bill Members With Full Medicaid or QMB
If Medicare-Medicaid dual-eligible individuals have their Part A and Part B cost share fully covered by their Medicaid plan or are Qualified Medicare Beneficiaries (QMBs), they are not responsible for their Medicare Advantage cost share for covered services. Please do not balance bill these members for any other costs. Any Medicare and Medicaid payments for services given to these members must be accepted as payment in full.
For EmblemHealth members, use ePACES to check whether the member has full or partial Medicaid benefits. For more details see EmblemHealth Medicare Advantage Plans.
Training Opportunities
NYCE PPO Self-Directed Webinar
New York City employees, non-Medicare retirees, and their dependents are now offered the New York City Employees PPO (NYCE PPO) plan, a health plan delivered through a partnership between EmblemHealth and UnitedHealthcare.
To help you and your practice become familiar with NYCE PPO, we’ve created a webinar, New York City Employees PPO Plan: What Providers Need To Know, that highlights some of the most important features of this new plan so you can work with us as you care for plan members.
We also encourage you to visit nyceppo.com, home to all things NYCE PPO.
Provider Portal Videos and Guides
If you need help navigating our provider portals, please see our videos and quick guides and Frequently Asked Questions pages.
If you still have questions or need additional support, contact Provider Customer Service using the provider portal’s Message Center or live agent chat.
Valuable Medicare and Medicaid Training Available
We recommend that you take advantage of the training opportunities offered by CMS’ Medicare Learning Network and eMedNY.
Other Provider Training Opportunities
Audit Insights: High-Risk Diagnosis Coding. A focused review of prostate cancer, pressure ulcers, acute stroke. Watch our new training video.
You may view other online learning opportunities on our provider website.
In The News
EmblemHealth App Redesign Boosts Member Engagement
Since the launch of the redesigned myEmblemHealth app, more than 40,000 EmblemHealth members have embraced personalized tools that help them navigate their benefits, stay on top of their care, and get the support they need. And there’s more on the way.
“We’re moving toward digital solutions that help connect members with the health, benefits, and resources that are most relevant to them, so they have more control over their healthcare experience,” said Chief Operating Officer Tom MacMillan in a recent social media post.
Learn more about the myEmblemHealth app.
EmblemHealth CMO in Healthcare Podcast
Dr. Dan Knecht, MD MBA spells out the unique ways we support our members on a day-to-day basis on their path to better health. See our recent post with a video where he speaks on a podcast about shifting focus from emergency claims to daily community health and how it’s simplifying healthcare benefits for thousands of New Yorkers.
In Every Issue
Diabetes Classes and More at EmblemHealth Neighborhood Care
EmblemHealth Neighborhood Care provides one-on-one customer support to help members understand their health insurance plan, connects people with community resources, and offers free health and wellness events. Virtual and on-demand events are available to you and all your patients.
We support our communities and guide members toward better health and wellness to help the entire community learn healthy behaviors.
Our diabetes education classes and diabetes screening events continue to roll out at EmblemHealth Neighborhood Care. Members may register for plant-powered nutrition classes, led by Plant Powered Metro New York. Hear from one of our participants how this support has helped him improve his health.
We also host a full schedule of events, including fitness classes, health education, family-friendly activities, food giveaways, and more.
View EmblemHealth Neighborhood Care locations and upcoming events.
Reminder: Keep Your Directory and Other Information Current
We want to ensure our members can find you when they need care. Accurate provider directory information plays a critical role in connecting patients to the right provider at the right time.
Keeping your information current helps:
- Patients easily locate and access your practice.
- Maintain compliance with regulatory requirements.
- Reduce administrative follow-ups and corrections.
- Prevent scheduling issues, missed appointments, and claim delays that can occur when contact or location details are inaccurate.
To make updates, please log in to your CAQH ProView account and verify your practice information. Be sure that EmblemHealth is authorized to access your CAQH data. Reviewing and attesting to your CAQH profile at least every 120 days helps ensure ongoing accuracy.
If your practice participates in a delegated credentialing arrangement, please continue to follow your internal administrative process and report changes through your established workflow.
Thank you for taking the time to keep your information up to date. Your attention to this important task helps support efficient office operations and ensures patients receive accurate, timely access to care.
Consult Our Online Provider Manual for Important Information
The EmblemHealth Provider Manual is a valuable online resource and an extension of your Provider Agreement. It applies to all EmblemHealth plans and includes details about your administrative responsibilities and contractual and regulatory obligations. You can also find information about best practices for interacting with our plans and how to help our members navigate their health care.
Some key resources are the Access, Availability, and After-Care Hours Coverage Standards, which set the expected time frames for appointment availability, wait times, and after-hours coverage. The manual also has instructions for requesting interpreter services for more than 200 languages, including sign-language for the speech and hearing impaired, services for the visually impaired, and resources to assist you in caring for children with special needs.
You can find the EmblemHealth Provider Manual in the top navigation menu of our provider website.
-
-
All Archived Issues
JP72392
Screening | Question | Screening Code | Answer | Finding Code |
| Housing | What is your living situation today? | 71802-3 | I have a steady place to live. | LA31993-1 |
| I have a place to live today, but I am worried about losing it in the future. | LA31994-9 | |||
| I do not have a steady place to live. (I am temporarily staying with others, in a hotel, in a shelter, living outside on the street, on a beach, in a car, abandoned building, bus or train station, or in a park.) | LA31995-6 | |||
| Food | Within the past 12 months have you been worried that your food would run out before you got money to buy more? | 88122-7 | Often true | LA28397-0 |
| Sometimes true | LA6729-3 | |||
| Never true | LA28398-8 | |||
| Transportation | In the past 12 months, has lack of reliable transportation kept you from medical appointments, meetings, work, or from getting things needed for daily living? | 93030-5 | Yes | LA33-6 |
| No | LA32-8 |