Learn how the Bridge Program applies to NYCE PPO, Large Group, and ASO plan members in 2026.
EmblemHealth Provider Site
Learn how the Bridge Program applies to NYCE PPO, Large Group, and ASO plan members in 2026.
Your source for important provider news and updates.
November 16, 2026
IN THIS ISSUE
FEATURE STORIES
Prepare Now for 2027: See Our Annual Provider Notice
New Federal Rule for 2027 New York State Medicaid Coverage
Flu Shots and CAHPS Scores
New Health Information Sharing Options on Jan. 1
December 1 is World AIDS Day
MEDICARE UPDATES
No Specialist Referrals for Medicare Members in 2027
Non-renewing Plans in 2027
Medicare Outpatient Observation Notice (MOON)
NY MEDICAID, HARP, AND CHILD HEALTH PLUS UPDATES
State-Sponsored Program News
Cultural Competency Attestations Due Dec. 31
Energy Affordability Program Available
Update Contact Information When Changes Occur
QUALITY CORNER
Encourage Members to Self-Monitor Their Hypertension
CLINICAL CORNER
Preauthorization Updates
CLAIMS CORNER
Updated Reimbursement and Payment Integrity Policies
PHARMACY
New Specialty Pharmacy Required Jan. 1, 2027
Mandatory Drug Wastage Program
Enhanced Oncology Value (EOV) Program
Pharmacy Medical Policies
MEDICAL POLICIES
Medical Policy Updates
TRAINING OPPORTUNITIES
NYCE PPO Self-Directed Webinar
Provider Portal Videos and Guides
Valuable Medicare and Medicaid Training Available
Other Provider Training Opportunities
IN THE NEWS
Our 4-Star CMS rating two years in a row
Karen Ignagni discusses Medicaid and health insurance affordability and more
Mike Costa speaks at Healthcare Leaders conference
IN EVERY ISSUE
Diabetes Classes and More at EmblemHealth Neighborhood Care
Reminder: Keep Your Directory and Other Information Current
Consult Our Online Provider Manual for Important Information
The 2026–2027 Annual Provider Notice is here to assist you and your practice in getting ready for another year of caring for EmblemHealth members. In the notice, you’ll find key updates including benefit plan information, policy and procedural changes, formulary updates, required training information, and other resources to help you work with us and care for our members.
The notice also includes a recap of important news and updates from 2026 in case you missed the original announcements.
Here are some of the key features:
Please read the full notice and share it with your staff so you are prepared for the year ahead. Learn more.
Starting Jan. 1, 2027, a new federal rule (H.R.-1) means that some adults age 19 to 64 will need to renew their Medicaid coverage every six months instead of once a year and meet work requirements.*
These Medicaid changes may impact you and your practice as more frequent coverage disruptions may occur. We ask that you encourage your patients to keep their contact information up to date and respond right away to renewal notices, so they don’t lose their coverage.
This also means some members must meet certain requirements to keep their New York state (NYS) Medicaid coverage. They must show they are doing at least one of the following:
Some members may be exempt from the requirements and will need to show proof of their exemption when they renew their Medicaid coverage. More information on exemptions can be found on the NY State of Health website, Stay Covered. Please check this website frequently as it is updated regularly. It includes a timeline of key changes, steps Medicaid enrollees can take to prepare, and frequently asked questions. The page also includes a short interactive questionnaire to help your patients learn if the new work requirements will apply to them.
We’ve been educating members about the changes and what they should do to keep their Medicaid coverage and continue seeing you for their healthcare. Our member website contains the most up-to-date information we’re sharing with members.
Additional provider resources
*These changes do not apply to Essential Plan members.
The annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey evaluates member satisfaction with their health care plans, prescription drug services, and their providers.
Use the CAHPS survey to start a conversation with your patients about getting their flu shots before the holiday season. It’s one of the CAHPS questions: “Have you had a flu shot since July 1, 2025?” We recently reminded our members about the importance of protecting themselves and their loved ones from the flu.
Speaking in plain, easy-to-understand language helps ensure that our members understand your medical guidance to take good care of their health. It also builds a positive relationship between you and our members.
For more details and to find out how to improve your CAHPS scores, visit our Clinical Corner.
The CMS Interoperability and Prior Authorization final rule (CMS-0057-F) requires certain health plans to use technology that allows providers to view patient information and enables health plans to share patient data when members switch plans or have multiple insurers.
EmblemHealth will be implementing a Provider Access API and a Prior Authorization API in 2027. We will post information on our website with additional instructions on how to set up connections with EmblemHealth, along with attribution criteria and more. Be sure to read our newsletter next month where we will include this additional guidance so your practice can be ready to participate.
EmblemHealth will observe World AIDS Day on Dec. 1 by focusing on prevention and offering you support in caring for our members who have HIV/AIDS.
Our HIV/AIDS Care Management Programs and Resources
EmblemHealth has a free, dedicated HIV/AIDS Care Management program to help members find community resources and navigate the health care system. Members can enroll by calling us at 800-447-0768 (TTY: 711), 9 a.m. to 5 p.m., Monday through Friday.
You can also refer your members to HIV/AIDS Resources. For more information about caring for members with HIV/AIDS, see the New York State Department of Health (NYSDOH) AIDS Institute.
HIV/AIDS Prevention — PrEP
HIV PrEP is a preexposure prophylaxis (PrEP). It may protect patients against HIV, even if their partner has HIV. We ask our New York providers to consider registering for inclusion in the New York State Department of Health PrEP Prescribers directory.
Here are a few resources for you and your patients:
We made it easier for our Medicare members to see a specialist by eliminating the need for a referral. Starting Jan. 1, 2027, all EmblemHealth Medicare members will be able to see a specialist without a referral from their PCP for any EmblemHealth Medicare plan. “No Referral Required” will appear on the front of the 2027 Medicare ID cards. This will make it easier for our members to make an appointment with a specialist. We reminded members to ask their specialists to share notes with their PCP on any new medication or treatments.
EmblemHealth will not be offering Dual Special Needs Plans, including Integrated Benefits Duals (IBD) in 2027. These plans include VIP Dual (HMO DSNP), VIP Dual Reserve (HMO DSNP), and VIP Dual Enhanced (HMO DSNP). We notified impacted members with a non-renewal notice in October of 2026 and provided them with a list of available resources to help select a new plan.
The Centers for Medicare & Medicaid Services (CMS) requires all hospitals and critical access hospitals to provide Medicare beneficiaries, including Medicare Advantage enrollees, with the Office of Management and Budget (OMB)-approved Medicare Outpatient Observation Notice (MOON). Visit CMS for details on MOON and instructions for completing notices.
The finalized, OMB-approved MOON/CMS-10611 and form instructions are now available on the CMS website.
To stay up to date with announcements, you can view all state-sponsored program news on our provider website. You can also view the latest Medicaid updates from the NY State Department of Health on their website.
Each year, the New York State Department of Health requires providers and their staff who have regular and substantial contact with EmblemHealth Enhanced Care (Medicaid Managed Care) and Enhanced Care Plus (HARP) members to certify completion of cultural competency training. This required certification must be submitted to EmblemHealth by Dec. 31, 2026.
NOTE: If you and your staff at all locations have already completed the cultural competency training course with another managed care plan, you do not have to complete the training again. However, you must certify with EmblemHealth that you have completed your training as outlined in the steps above. If you receive this letter at your other service location(s), you only need to certify completion of this training once.
If you have questions, sign in to the provider portal and use the Message Center or live agent chat to send us your inquiry.
The expanded Energy Affordability Program — the utility discount program directed by the Public Service Commission — is available to approximately 3.5 million households. We encourage you to share this information with all your patients who may need assistance. They can learn more and apply here or they can contact their utility company.
Providers must notify Medicaid of any change of address, telephone number, or other pertinent information within 15 days of the change. For more information on this requirement and how to submit changes, see Reminder: Keep Your Directory Information Current.
EmblemHealth covers automatic blood pressure (BP) monitors with no cost share or preauthorization required for members who are diagnosed with hypertension* and meet these coverage criteria:
We encourage you to prescribe a digital device for these members and discuss how self-monitoring at home may help them lower their BP. Members can report their readings verbally during a telehealth (telephone, e-visit, virtual) or office visit.
This initiative can help support your BP data capture and patient management while improving your performance rate for the Healthcare Effectiveness Data and Information Set (HEDIS®) quality measure for Controlling Blood Pressure (CBP),
Controlling Blood Pressure HEDIS Tips
Who is included in this measure? It covers members ages 18 to 85 with a diagnosis of hypertension and whose BP is less than 140/90.
How should you document this measure?
Learn more about the CPT II codes required for quality care gap closures in our Quality Incentive Program (QIP) brochure. The Centers for Disease Control and Prevention (CDC) offers educational materials for you to hand out to members to support self-measured blood pressure monitoring.
*This is an EmblemHealth benefit only for members diagnosed with hypertension. There is a limit of one unit every five years.
The following reimbursement policies have been updated. See revision history for applicable updates and effective dates for the following policies:
Updated Payment Integrity Policy: The following Payment Integrity Administrative Policy has been updated. See revision history for applicable updates and effective dates:
The EmblemHealth preauthorization (PA) list has been updated. See Notable Changes for PA updates.
See upcoming preauthorization requirements:
EmblemHealth updates our claims processing systems based on code updates received from American Medical Association (AMA), Current Procedural Terminology (CPT), and Centers for Medicare & Medicaid Services (CMS). Both the AMA and CMS release quarterly updates to their respective code sets. Here is the latest preauthorization list.
We strive to load and configure each code update within 60 days of the update’s effective date. The current process will hold the entire claim if it contains a new code while it is being configured. To avoid delaying critical payments to our providers, we adjudicate the claim for all services except for the new code(s) that need configuration. Once the new CPT and/or Healthcare Common Procedure Coding System (HCPCS) codes have been loaded into our claims processing system, we will reprocess the claims to ensure proper adjudication of the claim.
See Pharmacy Medical Policies that have been recently updated.
Starting Jan. 1, 2027, Accredo Specialty Pharmacy will not be a participating specialty pharmacy for practitioner-administered medical drugs.
You will be required to order practitioner-administered specialty drugs directly from a new specialty pharmacy.
Please see the attached list that shows the specialty drug orders that are currently referred to Accredo Specialty Pharmacy, the J-Codes, and the required new specialty pharmacy. Active, open prescriptions currently serviced by Accredo will be transitioned to the new vendor.
If you have questions, please sign in to emblemhealth.com/providers and use our Live Agent Chat or Message Center to contact us. A provider customer service representative will be happy to help.
As announced in News & Updates on Oct. 19, EmblemHealth is implementing a Mandatory Drug Wastage (MDW) Program through Prime Therapeutics, our pharmacy benefit manager. This is a policy-driven initiative to reduce medication waste and promote appropriate dosing of select provider-administered drugs.
Key updates providers should know:
For both new and renewal authorization requests involving drugs included in the program, providers will be asked to either accept the recommended dose optimization opportunity or provide a clinical rationale supporting an exception.
EmblemHealth is implementing an Enhanced Oncology Value (EOV) Program through Prime Therapeutics to support evidence-based oncology care and encourage the use of treatment regimens that provide the best balance of safety, efficacy, and value.
Key updates providers should know:
For new treatment starts involving drugs included in the program, providers may be required to submit additional clinical information to support requests that fall outside preferred treatment pathways. Existing members receiving ongoing therapy will continue to be evaluated under established renewal criteria.
View the full list of Pharmacy Medical Policies.
The Medical Necessity Guidelines: Experimental, Investigational or Unproven Services has been updated. See revision history for applicable updates and effective dates:
New York City employees, non-Medicare retirees, and their dependents are offered the New York City Employees PPO (NYCE PPO) plan, a health plan delivered through a partnership between EmblemHealth and UnitedHealthcare.
To help you and your practice become familiar with NYCE PPO, we’ve created a webinar, New York City Employees PPO Plan: What Providers Need To Know, that highlights some of the most important features of this new plan so you can work with us as you care for plan members.
We also encourage you to visit nyceppo.com, home to all things NYCE PPO.
If you need help navigating our provider portals, please see our videos and quick guides and Frequently Asked Questions pages.
If you still have questions or need additional support, contact Provider Customer Service using the provider portal’s Message Center or live agent chat.
We recommend that you take advantage of the training opportunities offered by CMS’ Medicare Learning Network and eMedNY.
Audit Insights: High-Risk Diagnosis Coding. A focused review of prostate cancer, pressure ulcers and acute stroke. Watch our training video.
You may view other online learning opportunities on our provider website.
EmblemHealth earned a 4-Star CMS rating for its Medicare Advantage plan for the second consecutive year, reflecting the collaboration of our teams, providers, and partners to support quality care and better health outcomes.
EmblemHealth CEO Karen Ignagni discusses key issues shaping the future of healthcare, including affordability, Medicaid, technology and AI, value-based care, and care management.
EmblemHealth’s Mike Costa joined industry leaders at Healthcare Leaders of New York’s 10th Annual Mini Congress to discuss aligning payer and provider incentives around better outcomes, affordability, and total cost of care.
EmblemHealth Neighborhood Care (EHNC) provides one-on-one customer support to help members understand their health insurance plan, connects people with community resources, and offers free health and wellness events. Virtual and on-demand events are available to you and all your patients.
We support our communities and guide members toward better health and wellness to help the entire community learn healthy behaviors. We also host a full schedule of events, including fitness classes, health education, family friendly activities, food giveaways, and more.
Hear one of our regular EHNC visitors talk in our Paths to Better Health series about how she stopped in our Chinatown center three years ago with questions about her healthcare and she’s been coming back ever since.
View EmblemHealth Neighborhood Care locations and upcoming events.
We want to ensure our members can find you when they need care. Accurate Provider Directory information plays a critical role in connecting patients to the right provider at the right time.
Keeping your information current helps:
To make updates, please sign in to your CAQH ProView account and verify your practice information. Be sure that EmblemHealth is authorized to access your CAQH data. Reviewing and attesting to your CAQH profile at least every 120 days helps ensure ongoing accuracy.
If your practice participates in a delegated credentialing arrangement, please continue to follow your internal administrative process and report changes through your established workflow.
Thank you for taking the time to keep your information up to date. Your attention to this important task helps support efficient office operations and ensures patients receive accurate, timely access to care.
The EmblemHealth Provider Manual is a valuable online resource and an extension of your Provider Agreement. It applies to all EmblemHealth plans and includes details about your administrative responsibilities and contractual and regulatory obligations. You can also find information about best practices for interacting with our plans and how to help our members navigate their healthcare.
Some key resources are the Access, Availability, and After Hours Coverage Standards, which set the expected time frames for appointment availability, wait times, and after-hours coverage. The manual also has instructions for requesting interpreter services for more than 200 languages, including sign language for the speech and hearing impaired, services for the visually impaired, and resources to help you care for children with special needs.
You can find the EmblemHealth Provider Manual in the top navigation menu of our provider website.
EmblemHealth Provider Site
All Archived Issues
JP73043
Screening | Question | Screening Code | Answer | Finding Code |
| Housing | What is your living situation today? | 71802-3 | I have a steady place to live. | LA31993-1 |
| I have a place to live today, but I am worried about losing it in the future. | LA31994-9 | |||
| I do not have a steady place to live. (I am temporarily staying with others, in a hotel, in a shelter, living outside on the street, on a beach, in a car, abandoned building, bus or train station, or in a park.) | LA31995-6 | |||
| Food | Within the past 12 months have you been worried that your food would run out before you got money to buy more? | 88122-7 | Often true | LA28397-0 |
| Sometimes true | LA6729-3 | |||
| Never true | LA28398-8 | |||
| Transportation | In the past 12 months, has lack of reliable transportation kept you from medical appointments, meetings, work, or from getting things needed for daily living? | 93030-5 | Yes | LA33-6 |
| No | LA32-8 |