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August 13, 2026
IN THIS ISSUE
FEATURE STORIES
Breast and Colorectal Cancer Screenings Are Key Quality Measures
New Brochures to Support Medication Adherence
AAP Recommends Universal Newborn Hearing Screening
Emergency Follow-up HEDIS Measure for Medicare Members
October is Breast Cancer Awareness Month
CLAIMS CORNER
Updated Reimbursement Policies
CLINICAL CORNER
Policy Updates That Impact Where Members Get Care
PHARMACY
Pharmacy Medical Policies
MEDICAL POLICIES
Medical Policy Updates
NY MEDICAID, HARP, AND CHILD HEALTH PLUS UPDATES
State-Sponsored Program News
Update Contact Information When Changes Occur
MEDICARE UPDATES
Medicare Outpatient Observation Notice (MOON)
TRAINING OPPORTUNITIES
NYCE PPO Self-Directed Webinar
Provider Portal Videos and Guides
Valuable Medicare and Medicaid Training Available
Other Provider Training Opportunities
IN EVERY ISSUE
Diabetes Classes and More at EmblemHealth Neighborhood Care
Reminder: Keep Your Directory and Other Information Current
Consult Our Online Provider Manual for Important Information
Featured Stories
Breast and Colorectal Cancer Screenings Are Key Quality Measures
Breast and colorectal cancer screenings are among the most important preventive services providers can offer eligible patients. These screenings help detect cancer early — often before symptoms appear — when treatment may be more effective and outcomes may be improved.
They are also key quality measures within EmblemHealth’s 2026 Quality Incentive Programs (QIP) for both state-sponsored programs and Medicare populations.
Quality incentive opportunity
Potential incentive payments range from:
- State-sponsored programs: $25 – $100 per eligible member
- Medicare: $50 – $150 per eligible member
These measures represent meaningful opportunities to improve patient outcomes while supporting practice quality performance and incentive goals.
How you can help
Providers play a critical role in closing screening gaps. Consider:
- Reviewing care gaps before patient visits.
- Recommending breast cancer screening beginning at age 40 and colorectal cancer screening beginning at age 45 for eligible patients, and referring patients for recommended screenings.
- Reinforcing the importance of completing at-home colorectal screening kits when appropriate.
- Encouraging patients to schedule preventive screenings before leaving the office.
Every completed screening helps improve preventive care, close care gaps, and move quality performance measures closer to target.
For additional information on measure specifications and incentive opportunities, please refer to the 2026 Quality Incentive Program materials or contact your quality engagement strategist at quality_providerengagement@emblemhealth.com.
New Brochures to Support Medication Adherence
We recently sent our members an email highlighting the importance of taking medications as prescribed. We included our new medication adherence brochure with information and resources for members to help them stay on their medication schedule.
It is important to ensure your patients understand the importance of taking their medications as prescribed. Adherence to a prescribed medication regimen is essential for achieving desired therapeutic outcomes.
Helpful tips to support medication adherence:
- Switch patients from 30-day fills to 90-day fills for chronic-illness medications.
- Avoid polypharmacy (using multiple, overlapping prescription drugs of the same class/type) by keeping a current medication list. EmblemHealth offers free fillable/printable medication lists in different languages on our Medication Adherence web page.
- Encourage the use of a pillbox and ask if the patient’s pharmacy offers compliance packaging to help them stay adherent. EmblemHealth offers a free pillbox that can be shipped right to the patient’s doorstep.
For contact information, see our Pharmacy Services Contacts.
AAP Recommends Universal Newborn Hearing Screening
The American Academy of Pediatrics (AAP) recommends hearing screenings for all newborns. The goal is for all infants to be screened by one month of age; ideally before they leave the hospital.
Hearing problems should be identified by three months of age. Infants who are identified as deaf or hard of hearing should be enrolled in an early intervention program or treatment by the age of six months.
Helpful Tips:
- Obtain chart documents from delivery hospital or perform hearing screening at baby’s first checkup.
- Place electronic medical record (EMR) screening alert flags.
- Obtain parental written informed consent for release of information at first contact with the early intervention program for information to be shared with the primary care physician (PCP).
- Make referrals to the early intervention office in the county of residence, not the county of birth.
When referring to the early intervention program, be sure to include the child’s name and date of birth, complete address, primary language, or the type of communication of the child and parent/legal guardian.
You should also include:
- Parent/legal guardian names and addresses, if different from the child, and phone number(s) (multiple numbers if possible).
- Race/ethnicity.
- Reason for the referral.
- Developmental concerns.
- Hearing status.
- Completed testing results.
- Insurance information.
Learn more from the American Academy of Pediatrics about early hearing detection and intervention.
Emergency Follow-up HEDIS Measure for Medicare Members
The follow-up after an emergency department visit for people with multiple high-risk chronic conditions (FMC) HEDIS measure evaluates Medicare members age 18 and older with multiple high-risk chronic conditions who had an emergency department visit, and received a qualifying follow-up visit within seven days of discharge.
We created a new FMC tip sheet for this measure that includes information on qualifying follow-up visits, eligible chronic condition diagnosis, and more.
October is Breast Cancer Awareness Month
More women are getting breast cancer at younger ages, making screening more important than ever. The U.S. Preventive Services Task Force and the American Cancer Society advise all women at average risk to begin breast cancer screening at age 40.
We encourage you to speak with your patients between the ages of 40 and 49 about when and how often they should get a mammogram.
The American Cancer Society* guidelines:
- Women age 40 to 44 have the option to start screening with a mammogram every year.
- Women age 45 to 54 should get mammograms every year.
- Women age 55 and older can switch to a mammogram every other year or continue yearly mammograms. Screenings should continue as long as the patient is in good health and is expected to live at least 10 more years.
Compliance and documentation tips
It may also be helpful to have your staff chart-prep and flag patients that need an annual screening order placed during their visit. To help boost compliance, you can offer your patients a “standing order” for their annual screening mammogram, allowing them to complete the screening mammogram before their annual visit with you.
To help you make sure your records meet standards for the Healthcare Effectiveness Data and Information Set (HEDIS) measure, here are a few screening documentation tips to keep in mind:
- Specify “mammogram” and the date of service in the patient history.
- If the exact date is unknown, it’s acceptable to document the month and year. A result is not required.
- Include documentation stating “mammogram completed” and the date of service.
Exclusions:
- Documentation must indicate a bilateral mastectomy any time during the patient’s history through Dec. 31, 2026.
- Documentation in the patient records that a unilateral mastectomy on both the left and right side on the same or different dates of service through Dec. 31, 2026.
- Patients receiving hospice or palliative care any time during the measurement year.
To ensure accurate data capture, when ordering a screening, have your provider credentials co-located with the correct ICD-10 code(s).
Additional resources for providers and members can be found at cdc.gov and at komen.org. Also see recommendations on our member website for breast cancer screening and prevention resources.
Claims Corner
Updated Reimbursement Policies
EmblemHealth has updated the following Reimbursement Policies. See revision history for updates and effective dates for the following policies:
- Hospital Readmissions
- Modifier Reference Policy
- Preventive Care Services (Commercial and Medicaid)
- Preventive Care Services (Medicare)
- Telehealth/Virtual Care Services
Clinical Corner
Policy Updates That Impact Where Members Get Care
At EmblemHealth, our members’ health is our highest priority. This means we stay on top of best practices and adopt the ones we believe can help them get and stay healthy in an affordable way. As part of this ongoing effort, we review how our members get their care. When we find a better way of doing something, we update our policies. You may already know about some of these changes, but we were notified by the New York State Department of Financial Services (DFS) that we did not properly let you know.
Site of Service Medical Policy – Infusions and Injectables Policy
This policy was changed on July 14, 2024, to help our members take advantage of some of the region’s best infusion centers and care offered in their doctor’s office or even in their own homes for injectable and/or intravenous medications that can safely be administered outside of a hospital setting.
EmblemHealth works with multiple organizations that will recommend the most medically appropriate, convenient, and cost-effective options for your EmblemHealth patients.
Prior authorization requests should be submitted to Prime Therapeutics by one of the following methods:
Fax: 888-656-6671
Telephone: 833-519-4548, 8 a.m. to 6 p.m., Monday through Friday
Online: gatewaypa.com
Prime Therapeutics may direct a member to a setting other than the one you and/or they prefer for these services. You have the right to request a real-time clinical peer-to-peer discussion as part of the Prior Authorization process by calling 833-519-4548. If you disagree with Prime Therapeutics' decision, you have the right to file an appeal. Prime Therapeutics’ decision will include information about how to file an appeal.
Services the policy covers: Specialty pharmacy infusions and specialty pharmacy injections administered by a health care professional. To see all services the policy covers, view the full Site of Service Medical Policy – Infusions and Injectables Policy.
Potential service or network provider limits: The site of service clinical review may limit the settings in which services covered under the policy may be provided and may render a network provider unable to perform a service.
For full details, see the Site of Service Medical Policy – Infusions and Injectables Policy.
Site of Service Medical Policy – Ambulatory Surgery Policy
This policy was implemented on Aug. 1, 2025. It requires preauthorization for the procedures and surgeries listed in the “Services the policy covers” section below only when they are performed in a hospital setting for patients under the age of 75.
Note that procedures and surgeries no longer require preauthorization if they are one of the following:
- Scheduled in an ambulatory surgery center (ASC).
- Scheduled in a doctor’s office.
- For members 75 years of age or older.
Preauthorization requests should be submitted through the provider portal.
Services the policy covers include minor surgeries (such as the laparoscopic repair of an initial hernia or the excision of an ingrown or deformed nail) and routine procedures such as a colonoscopy or a bronchoscopy. To see all services the policy covers, view the full Site of Service Medical Policy – Ambulatory Surgery Policy.
Potential service or network provider limits: The site of service clinical review may require you to perform a surgery or a procedure in a setting other than in a hospital, if it is clinically appropriate. It may also mean you may not be able to perform a surgery or procedure.
For full details, see the Site of Service Medical Policy – Ambulatory Surgery Policy.
You have the right to request a real-time clinical peer-to-peer discussion as part of the preauthorization process by calling 646-447-7479. If you disagree with our decision on your preauthorization request, you have the right to appeal. The decision will include information about how to file an appeal.
Appeal Rights for Site of Service Denials
EmblemHealth respects the care you provide. If your preauthorization request is denied (called an adverse determination) based on our site of service policy(s), you, a member, their representative, or an attorney can appeal our determination. The appeal must be submitted within 180 days of the date of the adverse determination.
You can mail or fax the appeal to the address(es) or number(s) listed below as applicable:
| Site of Service Medical Policy – Ambulatory Surgery Policy By Phone: 800-447-8255 By Mail: EmblemHealth Plan, Inc. Grievance and Appeals Unit P.O. Box 2844 New York, NY 10116-2844 By Fax: EmblemHealth Plan, Inc. Grievance and Appeals Unit 212-510-5320 | Site of Service Medical Policy – Infusions and Injectables Policy By Phone: 888-447-8175 By Mail: EmblemHealth Plan, Inc. Grievance and Appeals Unit P.O. Box 2844 New York, NY 10116-2844 By Fax: EmblemHealth Plan, Inc. Grievance and Appeals Unit 866-350-2168 |
Medical Policies
Medical Policy Updates
The Medical Necessity Guidelines: Experimental, Investigational or Unproven Services have been updated. See revision history for applicable updates and effective dates.
Note: You can see the full list of Medical Policies in Clinical Corner on our website.
NY Medicaid, HARP, and Child Health Plus Updates
State-Sponsored Program News
To stay up to date with announcements, you can view all state-sponsored program news on our provider website. You can also view the latest Medicaid updates from the New York State Department of Health on their website.
Update Contact Information When Changes Occur
Providers must notify Medicaid of any change of address, telephone number, or other pertinent information within 15 days of the change. For more information on this requirement and how to submit changes, see Reminder: Keep Your Directory Data Current.
Medicare Updates
Medicare Outpatient Observation Notice (MOON)
The Centers for Medicare & Medicaid Services (CMS) requires all hospitals and critical access hospitals to provide Medicare beneficiaries, including Medicare Advantage enrollees, with the Office of Management and Budget-approved Medicare Outpatient Observation Notice (MOON). Visit CMS for details on MOON and instructions for completing notices.
The finalized, OMB-approved Medicare Outpatient Observation Notice (MOON) / CMS-10611, and form instructions are now available on the CMS website.
Training Opportunities
NYCE PPO Self-Directed Webinar
New York City employees, non-Medicare retirees, and their dependents are now offered the New York City Employees PPO (NYCE PPO) plan, a health plan delivered through a partnership between EmblemHealth and UnitedHealthcare.
To help you and your practice become familiar with NYCE PPO, we’ve created a webinar, New York City Employees PPO Plan: What Providers Need To Know, that highlights some of the most important features of this new plan so you can work with us as you care for plan members.
We also encourage you to visit nyceppo.com, home to all things NYCE PPO.
Provider Portal Videos and Guides
If you need help navigating our provider portals, please see our videos and quick guides and Frequently Asked Questions pages.
If you still have questions or need additional support, contact Provider Customer Service using the provider portal’s Message Center or live agent chat.
Valuable Medicare and Medicaid Training Available
We recommend that you take advantage of the training opportunities offered by CMS’ Medicare Learning Network and eMedNY.
Other Provider Training Opportunities
Audit Insights: High-Risk Diagnosis Coding. A focused review of prostate cancer, pressure ulcers and acute stroke. Watch our new training video.
You may view other online learning opportunities on our provider website.
In Every Issue
Diabetes Classes and More at EmblemHealth Neighborhood Care
EmblemHealth Neighborhood Care provides one-on-one customer support to help members understand their health insurance plan, connects people with community resources, and offers free health and wellness events. Virtual and on-demand events are available to you and all your patients.
We support our communities and guide members toward better health and wellness to help the entire community learn healthy behaviors.
Our diabetes education classes and diabetes screening events continue to roll out at EmblemHealth Neighborhood Care. Members may register for plant-powered nutrition classes, led by Plant Powered Metro New York. Hear from one of our participants about how this support has helped him improve his health.
We also host a full schedule of events, including fitness classes, health education, family-friendly activities, food giveaways, and more.
View EmblemHealth Neighborhood Care locations and upcoming events.
Reminder: Keep Your Directory and Other Information Current
We want to ensure our members can find you when they need care. Accurate provider directory information plays a critical role in connecting patients to the right provider at the right time.
Keeping your information current helps:
- Patients easily locate and access your practice.
- Maintain compliance with regulatory requirements.
- Reduce administrative follow-ups and corrections.
- Prevent scheduling issues, missed appointments, and claim delays that can occur when contact or location details are inaccurate.
To make updates, please sign in to your CAQH ProView account and verify your practice information. Be sure that EmblemHealth is authorized to access your CAQH data. Reviewing and attesting to your CAQH profile at least every 120 days helps ensure ongoing accuracy.
If your practice participates in a delegated credentialing arrangement, please continue to follow your internal administrative process and report changes through your established workflow.
Thank you for taking the time to keep your information up to date. Your attention to this important task helps support efficient office operations and ensures patients receive accurate, timely access to care.
Consult Our Online Provider Manual for Important Information
The EmblemHealth Provider Manual is a valuable online resource and an extension of your Provider Agreement. It applies to all EmblemHealth plans and includes details about your administrative responsibilities and contractual and regulatory obligations. You can also find information about best practices for interacting with our plans and how to help our members navigate their health care.
Some key resources are the Access, Availability, and After Hours Coverage Standards, which set the expected time frames for appointment availability, wait times, and after-hours coverage. The manual also has instructions for requesting interpreter services for more than 200 languages, including sign-language for the speech and hearing impaired, services for the visually impaired, and resources to assist you in caring for children with special needs.
You can find the EmblemHealth Provider Manual in the top navigation menu of our provider website.
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All Archived Issues
JP772679
Screening | Question | Screening Code | Answer | Finding Code |
| Housing | What is your living situation today? | 71802-3 | I have a steady place to live. | LA31993-1 |
| I have a place to live today, but I am worried about losing it in the future. | LA31994-9 | |||
| I do not have a steady place to live. (I am temporarily staying with others, in a hotel, in a shelter, living outside on the street, on a beach, in a car, abandoned building, bus or train station, or in a park.) | LA31995-6 | |||
| Food | Within the past 12 months have you been worried that your food would run out before you got money to buy more? | 88122-7 | Often true | LA28397-0 |
| Sometimes true | LA6729-3 | |||
| Never true | LA28398-8 | |||
| Transportation | In the past 12 months, has lack of reliable transportation kept you from medical appointments, meetings, work, or from getting things needed for daily living? | 93030-5 | Yes | LA33-6 |
| No | LA32-8 |