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Pharmacy Services Contacts

Switch to:

Pharmacy Services Contacts

Retail Pharmacy Services (Pharmacies)

Express Scripts Pharmacy Services:
800-922-1557, 24 hours a day, 7 days a week

Clinical Pharmacy Services (Providers)

EmblemHealth:
Refer to Who to Contact for Preauthorization.
Online: Sign in to the provider portal and use the Message Center to send us your inquiry.

Express Scripts, Inc. (ESI):
Physicians may call Express Scripts for any mail order pharmacy questions at 888-327-9791.

Accredo (Express Script specialty pharmacy):
855-216-2166, Monday through Friday, 8 a.m. to 11 p.m.; Saturdays, 8 a.m. to 5 p.m.
Fax: 888-302-1028
Online: accredo.com

Pharmacy Member Services

EmblemHealth Commercial Member Services:
877-793-6253, Monday through Friday, 8 a.m. to 6 p.m.; Saturday and Sunday 10 a.m. to 1 p.m.
TTY/TDD: 711
Online: Sign in to the member portal and use the Message Center to send us your inquiry.

EmblemHealth Medicare Member Services:
877-444-7097, Monday through Sunday, 8 a.m. to 8 p.m.
TTY/TDD: 711
Online: Sign in to the member portal and use the Message Center to send us your inquiry.

Express Scripts, Inc. (ESI) Home Delivery:

877-866-5798 (commercial members excluding all City of New York commercial members)
877-866-5828 (Medicare members excluding all City of New York Medicare members)
866-211-8379 (New York State of Health)
877-534-3682 TTY/TDD: 800-759-1089(City of New York commercial members)
800-585-5786 TTY/TDD: 800-899-2114 (City of New York Medicare members)
711 (for users of TDD/TTY)

24 hours a day, 7 days a week

Benefit Plans	All Correspondence (e.g., claims, billing, and member ID card questions)	Pharmacy Coverage and Determinations
Medicare Prescription Drug Plans – Contacts
EmblemHealth Medicare HMO	EmblemHealth Medicare HMO Attn: Customer Service 55 Water Street New York, NY 10041-8190 Call: 877-444-7097 Online: Sign in to the member portal and use the Message Center to send us your inquiry.	Express Scripts Attn: Medicare Reviews P.O. Box 66571 St. Louis, MO 63166-6571 Call: 877-920-1470 TTY: 800-716-3231 Fax: 877-251-5896
EmblemHealth Medicare PDP (City of New York)	Express Scripts Medicare Attn: Grievance Resolution Team P.O. Box 3610 Dublin, OH 43016-0307 Call: 877-866-5828 TTY: 800-716-3231	Express Scripts Attn: Medicare Reviews P.O. Box 66571 St. Louis, MO 63166-6571 Call: 877-920-1470 TTY: 800-716-3231 Fax: 877-251-5896
EmblemHealth Medicare PPO	EmblemHealth Medicare PPO Attn: Customer Service 55 Water Street New York, NY 10041-8190 Call: 877-444-7097 Online: Sign in to the member portal and use the Message Center to send us your inquiry.	Express Scripts Attn: Medicare Reviews P.O. Box 66571 St. Louis, MO 63166-6571 Call: 877-920-1470 TTY: 800-716-3231 Fax: 877-251-5896

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Any information provided on this Website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office.

Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.