Thank you for caring for our members.
As an assigned provider portal Administrator/Office Manager or Practice Maintenance User, you have direct control over who can use our provider portal and who can see your patients’ protected health information (PHI).
To support HIPAA compliance, we ask that you review the User Management section of our provider portal (found under the More menu option in the top right corner of the screen). Here, you can:
- Deactivate portal users who are no longer with your organization.
- Confirm users are assigned to the correct roles and providers to ensure they can only view information that meets HIPAA’s minimum necessary standards.
- Create accounts for those who are still using the phone and fax as part of their workflows.
Provider Portal Account Registration Form
We have also added a Provider Portal Account Registration form (EmblemHealth | ConnectiCare) to our websites to help the users you manage find you.
If your practice, facility, or other health care organization owns and uses multiple Tax Identification Numbers (TINs), you can link them in the portal and give users access to some or all of them under their individual user accounts. You will not, however, be able to add an unrelated TIN to an existing user account on your own.
If you use a billing company who has staff with provider portal accounts that are not already linked to your TINs, have them complete the Provider Portal Account Registration form (EmblemHealth | ConnectiCare) so we can update the accounts for you.
Please share these updates with your authorized portal users and add new users who can take advantage of these changes.
Review Users Now
Review Users Now
