Medicaid Cultural Competency Training

Each year, the New York State Department of Health requires EmblemHealth Enhanced Care (Medicaid Managed Care) and Enhanced Care Plus (HARP) participating providers to certify completion of cultural competency training for all staff who have regular and substantial contact with our members. To satisfy this training requirement, providers and their staff must complete the U.S. Department of Health & Human Services e-learning program The Guide to Providing Effective Communication and Language Assistance Services and providers must submit the applicable certification. If you and your staff have already completed the training with another managed care plan, you are not required to complete the training again; however, you must certify to us that the training has been completed.