New OrthoNet Spine, Pain, and Joint Portal Starting May 1

OrthoNet LLC, which is part of Optum Health, reviews preauthorization requests for EmblemHealth's Spine Surgery and Pain Management Therapies Program for select spine surgery and interventional pain management therapy. Starting May 1, 2026, the OrthoNet portal will be discontinued. EmblemHealth providers will need to submit preauthorizations via Optum’s Spine, Pain, and Joint portal. 

To use the Optum portal, providers need a One Healthcare ID (OHID) account as previously announced. If you already have an OHID account, you’ll be able to sign in to the portal using your current credentials. If you do not have credentials, please register for an account here. For questions about your Optum provider ID and password, please contact Optum Health Services at 844-504-8091 from 9 a.m. to 6 p.m., Monday through Friday. 

Other important notes

Physical letters will no longer be mailed starting May 1, 2026. However, you can access letters using the Optum portal. Please also note that the address on provider letters will be changed to: 

Optum, P.O. Box 5600, Kingston, NY 12402-5600.

You will receive another notification 30 days prior to the portal change. This will include more information about portal changes, sign-in instructions, and portal usage guides.  

For all other questions, please contact your network account manager or sign in to emblemhealth.com/providerportal and use our live agent chat or Message Center. A provider Customer Service representative will be happy to help. 

We appreciate your continued partnership in caring for our members.