New Provider Portal Feature: Claims Lookback History Extended

To help make it easier for you to keep track of your claims history, we have extended the lookback period for claims data from two to three years. You will be able to find your claims history within the range of three years from the date you are searching. The way that you search for claims data in our provider portal is still the same.

For example: If you enter a claim and the date of service falls within the three-year look back period from the day you are searching in the portal, up to three-years ago, you will be able to find it. If it is outside of the three-year time frame, you will not be able to find it.

Note: When you search for a claim, you will be presented with the option to enter the service date. Users will be able to search for claims submitted within the last three years. Search results, however, will only be displayed showing 90 days of information at a time. 

While you review your provider portal users, consider who else in your practice should be set up with a provider portal account. This is the perfect time to add them and help streamline your office operations. Let other providers and staff in your organization know about this update so they can take advantage of this new provider portal feature.