Since the launch of our new portals last July, we’ve used your helpful feedback to improve the site’s features, navigation, and printing capabilities, and we have standardized how information is shown across different stages of your transactions.
This month, we are launching a new provider portal feature that you asked for: Utilization Management Letters (approvals and adverse determinations) for preauthorizations. More about this in a moment, but first, let’s review how our portals can save your practice by making it possible to:
- Conduct business for all members using one user ID/PIN that works for both our ConnectiCare and EmblemHealth sites.
- Look up preauthorization requirements for all members with one Preauthorization Check Tool.
- Upload supporting documents directly to a preauthorization transaction when the initial request is made or afterwards which:
- Gives you workflow flexibility.
- Allows you to upload documents to the same preauthorization case for ongoing concurrent reviews.
- Expedites the review process by eliminating your need to send faxes and eliminating our need to track down and match up often difficult-to-read faxes to your request.