We announced last month that the OrthoNet portal for preauthorization requests for EmblemHealth's Spine Surgery and Pain Management Therapies Program would be discontinued and a new Optum portal would be used. Since then, we received an update from OrthoNet that this transition has been postponed.
The Sept. 3, 2025, migration date is no longer in effect. The OrthoNet portal will remain active until further notice. We will notify you once a new go-live date is confirmed. In the meantime, please continue to use the OrthoNet portal for all applicable prior authorization submissions.
- One Healthcare ID: Providers who have already transitioned to using a One Healthcare ID for the OrthoNet portal can continue using their existing credentials when the new portal goes live in the future. No new login is required at this time.
- Address Changes to Letter Templates: The planned address change to Optum, P.O. Box 5600, Kingston, NY, 12402-5600 is also postponed and will take effect with the new go-live date.
You will continue to receive paper copies of determinations and non-determination letters until the new portal goes live.
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