Thank you for caring for our members.
As an assigned provider portal Administrator/Office Manager or Practice Maintenance User, you have direct control over who can use our provider portal and who can see your patients’ protected health information (PHI).
To support HIPAA compliance, we ask that you review the User Management section of our provider portal (found under the More menu option in the top right corner of the screen). Here, you can:
- Deactivate portal users who no longer work at your organization.
- Confirm that users are assigned to the correct roles and providers to ensure they can only view information that meets HIPAA’s minimum necessary standards.
- Create accounts for those in your organization who are still using the phone as part of their workflows.
A New Reason To Use the Portal: See Your Offset Reports
While you review your provider portal users, consider who else in your practice should be set up with a new provider portal user account.
Offset reports are now available. These reports show which claim(s) caused an overpayment and which claims the repayment is being deducted from.
Is there anyone who handles your accounts receivable, needs easy access to the Offset reports, and doesn’t have a portal account? This is the perfect time to add them and help streamline your office operations.
Please tell the providers and staff in your organization about this update so they can take advantage of this new feature.
Review Users Now
