Thank you for caring for our members.
As an assigned provider portal Administrator/Office Manager or Practice Maintenance User, you have direct control over who can use our provider portal and who can see your patients’ protected health information (PHI).
To support HIPAA compliance, we ask that you review the User Management section of our provider portal (found under the More menu option in the top right corner of the screen). Here, you can:
- Deactivate portal users who no longer work at your organization.
- Confirm that users are assigned to the correct roles and providers to ensure they can only view information that meets HIPAA’s minimum necessary standards.
- Create accounts for those in your organization who are still using the phone and fax as part of their workflows.
More Reasons To Use The Portal
While you review your portal users, also consider those who could benefit from having an account or expanded permissions to perform their jobs. Here are some updates that may affect your decisions:
Fax Lines To Be Disconnected May 1, 2024
Starting May 1, 2024, we will disconnect the fax lines currently in use for preauthorization requests and concurrent reviews. Please start using the provider portal to submit your requests and supporting documentation. See full announcements here: EmblemHealth | ConnectiCare.
New! Live Agent Chat
We recently added a new chat feature to our provider portals. Now portal users can connect with a Customer Service representative in real time while using the portal. Watch this video to learn more. Remember to add portal users who can take advantage of this new feature.
Review Users Now
Review Users Now
