April 2018 Policy Updates
Adding More Provider Service Representatives
Some providers experienced longer than usual claims cycle times, call wait times, and service issues as a result of our technology upgrade. To help expedite resolutions, we’ve added more representatives. It’s best to call us before 10 a.m. or after 2 p.m. at 866‑447‑9717. You may also use our Message Center. Sign in to emblemhealth.com and select "General Information" on the "Ask a Question" page. We appreciate your patience and thank you for caring for our members.