April 2018 Policy Updates

Adding More Provider Service Representatives

Some providers experienced longer than usual claims cycle times, call wait times, and service issues as a result of our technology upgrade. To help expedite resolutions, we’ve added more representatives. It’s best to call us before 10 a.m. or after 2 p.m. at 866‑447‑9717. You may also use our Message Center. Sign in to emblemhealth.com and select "General Information" on the "Ask a Question" page. We appreciate your patience and thank you for caring for our members.
Provider Update
eNews Policy Update
Our Call Center is currently experiencing extremely high volume and longer wait times. For questions related to COVID-19, visit our COVID-19 FAQs