Provider Portal Updates

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Provider Portal Updates


Enhanced Printing Capabilities

We are enhancing our portals’ printing functionality to offer a consistent and complete presentation of information. The areas with the most noticeable changes are:  

  • Preauthorization Requests (medical and dental)
  • ER Notifications
  • Claims Details

The new print versions will have the same standardized formats for every stage of a transaction. Plus, they will capture all the data elements accessible from the screen and, unlike a screenshot, you can print everything on that screen even if it isn’t visible on the screen.    


Protecting Patient Privacy – Supported Browsers Only

We are all responsible for protecting patient health information (PHI). One of the ways we protect PHI is by ensuring that our portals are only accessed by systems with updated, secure internet browsers. As of April, we blocked portal access from computers with outdated browsers. We contacted, and offered assistance to, affected users so they wouldn’t lose access to the portal.


What can you do for an optimal portal experience? We recommend that you use either Google Chrome or Microsoft Edge. No matter which secure browser you use, either of these or another, be sure to regularly update your browser to help keep your information, and our members’ information, secure. If you have questions, you may contact:

  • EmblemHealth’s Provider Customer Service at 866-447-9717
  • ConnectiCare’s Provider Services at 800-828-3407 (Commercial)
  • ConnectiCare’s Provider Services at 877-224-8230 (Medicare)


NOTE: We encourage you to take advantage of the provider portals’ ability to upload documents in support of your preauthorization requests, concurrent reviews, and discharge plans.

Provider Update