Thank you for caring for our members.
As an assigned provider portal Administrator/Office Manager or Practice Maintenance User, you have direct control over who can use our provider portal and who can see your patients’ protected health information (PHI).
To support HIPAA compliance, we ask that you review the User Management section of our provider portal (found under the More menu option in the top right corner of the screen). Here, you can:
- Deactivate portal users who no longer work at your organization.
- Confirm that users are assigned to the correct roles and providers to ensure they can only view information that meets HIPAA’s minimum necessary standards.
- Create accounts for those in your organization who are still using the phone as part of their workflows.
Review Users Now
