March 2018 Policy Updates

Remind Patients to Look for the CAHPS Survey

03/01/2018

This month Medicare and other patients may begin receiving the annual CAHPS survey. It asks them about their experience with you, their health plan, and the care they receive. Remind them to look for the survey in the yellow envelope and return it. And always remember to follow best practices to help boost your scores.
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Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.