Over the past few months, we introduced new screens at the end of the preauthorization transaction on our provider portal to collect additional information that helps us approve your requests faster. These screens require the user to click the “Submit Request” button at the very end of the transaction. However, some are missing this vital step.
If you are offered the chance to complete the new MCG screen(s) that has been added to the preauthorization request transaction, remember to use the “Submit Request” button so the information can be correctly routed. This will save you and your patients significant time waiting for a reply.
See our updated guides on submitting preauthorization requests for step-by-step instructions for using the new screens: EmblemHealth | ConnectiCare.
If you need help setting up a portal account, please complete the new Provider Portal Registration Form: EmblemHealth | ConnectiCare.
JP 63519 10/2023
