We know that some of our providers or their office staff are being asked to authenticate their identity more often than expected when signing in to the provider portal. The portal is set up to ensure that our members’ privacy is protected and your administrative burden is minimal.
The portal requires authentication every time you sign in unless you check the box for us to remember you and delay the next authentication for 30 days. If you’ve checked the box and you are still being asked to authenticate, these are some of the reasons why:
- Signing in from a different computer or browser.
- Sharing your computer and browser with others.
- Clearing your browsing history or cache.
- Using Chrome with the sync feature set to on.
You need to consistently use a dedicated computer and browser for the 30-day delay to work.
Thank you for cooperating with our security practices and protecting patient data.
JP 61384 02/2023
