Programs, Classes, and Resources

Child Abuse Prevention

Learn about evidence-based ways to break the cycle of child abuse.

• CDC: Child Abuse and neglect Prevention.
• University of Maryland School of Medicine: The Safe Environment for Every Kid (SEEK) Mini Manual.

Opioid Overdose Medication

Learn about opioid overdose: SAMHSA Opioid Overdose Information.

Learn about Naloxone.

• SAMHSA Non-prescription (“Over-the-Counter”) Naloxone FAQs.
• New York City Department of Health Getting Naloxone in Pharmacies: What You Need to Know. 

HIV/AIDS Resources

We created a library of flyers describing EmblemHealth’s Case/Care Management programs, including one for the EmblemHealth’s HIV/AIDS Care Management program. Members can enroll by calling us at 800-447-0768 (TTY: 711), Monday through Friday, 9 a.m. to 5 p.m.

ConnectiCare offers members with HIV/AIDS support through our Care Management program. To refer a member, call 800-390-3522 Monday, Thursday, and Friday from 8 a.m. to 4 p.m., or Tuesday and Wednesday from 8 a.m. to 7:30 p.m.

Here are additional resources you may find helpful:

• HIV/AIDS Resources for our members.
• New York State Department of Health (NYSDOH) AIDS Institute.
• HIV/AIDS Services in Connecticut.
• World AIDS Day.
• Centers for Disease Control and Prevention (CDC) HIV PrEP Resources.

We ask our New York providers to consider registering for inclusion in the New York State Department of Health PrEP prescribers directory.   

EmblemHealth and ConnectiCare also provide a variety of therapy and mental health resources. Members can use Find a Doctor our online directory, or call EmblemHealth at 888-447-2526, or ConnectiCare at 888-946-4658. A representative can help 24 hours a day, seven days a week. You may also call 988 from any state to obtain free, confidential mental health support 24/7 via the 988 Suicide & Crisis Lifeline. In the case of a life-threatening emergency, please call 911.

Advance Care Planning

• EmblemHealth’s Medicare Member Resource Center: Planning for Your Care.
• ConnectiCare’s Medicare Member Resource Center: Making Decisions About Your Care in Advance.
• The Centers for Disease Control and Prevention: Advance Care Planning – Selected Resources for the Public.
• New York State Department of Health: Deciding About Health Care: A Guide for Patients and Families.
• U.S. Department of Health & Human Services’ National Institute on Aging:
  • Advance Care Planning – A Conversation Guide.
  • Getting Your Affairs in Order Checklist.
  • Advance Care Planning Video.

New York

You can find health care proxy, do not resuscitate (DNR), or physician orders for life-sustaining treatment (POLST) and MOLST forms at the State Department of Health.

• Living Will.
• Health Care Proxy (English).
• Health Care Proxy (Spanish).
• Health Care Proxy (Chinese).
• Medical Orders for Life-Sustaining Treatment (MOLST).

EmblemHealth VIP Dual (HMO D-SNP) and EmblemHealth VIP Dual Reserve (HMO D-SNP) plan members can get online help filling out these forms at emblemhealth.com/planmycare through our partner, WiserCare. This online tool will guide them through the process of documenting their wishes and preparing the forms.

Connecticut

You can find the Appointment of Health Care Representative and Living Will forms on Connecticut’s official state website.

• Medical Power of Attorney (MOLST).
• Living Will.
• Health Care Proxy.

ConnectiCare Choice Dual (HMO D-SNP) plan members can get online help filling out these forms at connecticare.com/planmycare. This online tool will guide them through the process of documenting their wishes and preparing the forms.

New Jersey

• Physician Orders for Life-Sustaining Treatment (POLST).
• Health Care Proxy.
• Living Will.

Programs and Classes

• We offer Care/Case Management programs for patients with complicated diabetes with comorbidities such as coronary artery disease (CAD) or chronic kidney disease (CKD), COPD, complex care, and more. Members have access to nurse care managers, social workers, and pharmacists depending on their individual needs. Established care plans are shared on our provider portal—so set up an account if you haven’t already. To refer a member to one of our Care/Case Management programs, you may contact us at:
  • EmblemHealth: See our Care Management Programs page for program descriptions, ways we can support you and your patients, and program-specific contact information. If you need general assistance, you can call 800-447-0768 Monday through Friday from 9 a.m. to 5 p.m.
  • ConnectiCare: Call 800-390-3522 Monday, Thursday, and Friday from 8 a.m. to 4 p.m. or Tuesday and Wednesday from 8 a.m. to 7:30 p.m.
• EmblemHealth’s Pharmacy Programs can help with comprehensive medication reviews and we offer a Medicare-specific Medication Therapy Management Program to support adherence. We strive to integrate the latest pharmacological updates to prevent diabetes complications.
• Online virtual and in-person classes are available at our EmblemHealth Neighborhood Care and ConnectiCare Centers.

Current Medical Society and CDC Guidelines

• American Diabetes Association
  • Standards of Medical Care in Diabetes – 2022
  • Practical Information for Primary Care
• KDIGO guidelines focus on topics related to the prevention or management of individuals with kidney diseases.
• Centers for Disease Control and Prevention – COPD Guidelines, Reports, and References

EmblemHealth Resources

• 2022 Quality Measure Resource Guide
• Clinical Practice Guidelines
• Medicaid National Diabetes Prevention Program
• Medical Policies
• Medical Technologies Database

ConnectiCare Resources

• Medical Policies
• Clinical Information

Diabetes Resources

• GHI City of New York Members’ Diabetes Program
• EmblemHealth’s Diabetes Health and Chronic Obstructive Pulmonary Disease
• ConnectiCare’s Let’s Talk About Diabetes

Behavior Health Resources

Resources to help support mental health awareness are available to you here:

EmblemHealth Behavioral Health | ConnectiCare Behavioral Health

If a member needs help finding a behavioral health professional, please have them contact:

EmblemHealth members: Call Carelon (formerly Beacon Health Options) at 888-447-2526 (TTY: 711). A representative can help 24 hours a day, seven days a week.

EmblemHealth members can also stop by any of our Neighborhood Care locations for community support. Visit emblemhealth.com/neighborhood for a location near you.

NYCWell provides free, confidential, mental health support 24 hours a day, seven days a week.

• Call 888-NYC-WELL (888-692-9355).
• Text WELL to 65173.
• Chat at nyc.gov/nycwell.

ConnectiCare members: Call Optum at 888-946-4658 (TTY: 711)*. A representative can help 24 hours a day, seven days a week.

*In Connecticut, mental health services and support can also be reached by calling 211.

For all: Call 988 from any state to reach the Suicide & Crisis Lifeline, with free, confidential mental health support 24 hours a day, seven days a week.