We recently updated the process for uploading documents to an existing preauthorization in the provider portal. Now, when you select Add Supporting Documents, you will get a pop-up message asking if the information you are submitting will be used to help decide a pending or ongoing inpatient stay request or support discharge planning. Providing this information will help us take more effective action.
Reminder: Fax Lines To Be Disconnected May 2024
Starting May 1, 2024, we plan to disconnect the fax lines currently in use for preauthorization requests and concurrent reviews. Please start using the provider portal to submit your requests and supporting documentation. See the full announcements here: EmblemHealth | ConnectiCare.
JP 64417 01/2024