EmblemHealth Nondiscrimination Policy

*Medicare members, please click here.

Getting Help in a Language Other than English

ATTENTION: Language assistance services, free of charge, are available to you. Call 1-877-411-3625 (TTY/TDD: 711).

Español (Spanish)
ATENCIÓN: Usted tiene a su disposición, gratis, servicios de ayuda para idiomas. Llame al
1-877-411-3625 (TTY/TDD: 711). 

中文 (Traditional Chinese)
注意:我們免費提供相關的語言協助服務。請致電
1-877-411-3625(TTY/TDD: 711). 

Pусский (Russian)
ВНИМАНИЕ! Вам доступны бесплатные услуги переводчика. Звоните по тел.
1-877-411-3625 (служба текстового телефона TTY/TDD: 711). 

Kreyòl Ayisyen (Haitian Creole)
ATANSYON: Gen sèvis èd nan lang gratis ki disponib pou ou. Rele nimewo
1-877-411-3625 (TTY/TDD: 711). 

한국어 (Korean)
주의: 귀하에게 언어 지원 서비스가 무료로 제공됩니다.
1-877-411-3625 (TTY/TDD: 711)번으로 전화하십시오. 

Italiano (Italian)
ATTENZIONE: sono disponibili servizi gratuiti di assistenza linguistica. Chiami il numero
1-877-411-3625 (TTY/TDD: 711). 

אידיש (Yiddish)

אכטונג : שפראך הילף סערוויסעס, אהן קיין פרייז, זיינען דא צו באקומען פאר אייך. רופט 1-877-411-3625 (TTY/TDD: 711)


বাংলা (Bengali)
দমনোযোগ দিন: ভাষা সহায়তা পরিষেবাগুলি আপনার জন্য বিনামূল্যে উপলব্ধ আছে।
1-877-411-3625 (TTY/TDD: 711) নম্বরে ফোন করুন। 

Polski (Polish)
UWAGA: dostępna jest bezpłatna pomoc językowa. Prosimy zadzwonić pod numer
1-877-411-3625 (TTY/TDD: 711). 

(Arabic) العربية

يُرجى الانتباه: تتوفر لك خدمات المساعدة اللغوية مجاناً، اتصل على الرقم 1-877-411-3625 أو (TTY/TDD: 711)


Français (French)
ATTENTION : une assistance d’interprétation gratuite est à votre disposition. Veuillez composer le
1-877-411-3625 (TTY/TDD : 711). 

 (Urdu)اردو

وجہ دیں: آپ کے لیے زبان سے متعلق اعانت کی خدمات، مفت دستیاب ہیں۔ 1-877- 411-3625 (TTY/TDD: 711) پر کال کریں۔ 


Tagalog (Tagalog)
NANANAWAGAN NG PANSIN: Mayroon kang magagamit na mga serbisyo para sa tulong sa wika nang walang bayad. Tawagan ang
1-877-411-3625 (TTY/TDD: 711). 

Ελληνικά (Greek)
ΠΡΟΣΟΧΗ: Διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε το
1-877-411-3625 (για άτομα με προβλήματα ακοής (TTY/TDD): 711). 

Shqip (Albanian)
VINI RE: Shërbime ndihmore për gjuhën, falas, janë në dispozicionin tuaj. Telefononi në
1-877-411-3625(TTY/TDD: 711). 


NOTICE OF NONDISCRIMINATION POLICY

EmblemHealth complies with Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. EmblemHealth does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

EmblemHealth:

  • Provides free aids and services to people with disabilities to help
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose first language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, please call member services at 1-877-411-3625 (TTY/TDD: 711).

If you believe that EmblemHealth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with EmblemHealth Grievance and Appeals Department, PO Box 2844, New York, NY 10116, or call member services at 1-877-411-3625. (Dial 711 for TTY/TDD services.) You can file a grievance in person, by mail or by phone. If you need help filing a grievance, EmblemHealth’s Grievance and Appeals Department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 202011-800-368-1019, (dial 1-800-537-7697 for TTY services).

Complaint forms are available at https://hhs.gov/ocr/office/file/index.html.

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