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Medicare Connect Concierge
Some of the things Connect Concierge can help you with:
We want you to get the most out of your Medicare plan. When you have questions about your benefits or need help getting things done, call Connect Concierge!
Call 877-344-7364 (TTY: 711), 8 a.m. to 8 p.m., seven days a week. From Oct. 1 to March 31, you can call us from 8 a.m. to 8 p.m., seven days a week. From April 1 to Sept. 30, you can call us from 8 a.m. to 8 p.m., Monday through Saturday.
Using & Understanding Your Benefits
- Get answers to your general benefits questions.
- Learn about dental and vision care benefits.*
- Check your over-the-counter drug benefit balance.*
- Help schedule non-emergency transportation when you have Medicaid.*
Managing Your Care
- Pick a primary care doctor who’s in your network and meets your needs.
- Choose a specialist in your plan’s network.
- Find an in-network hospital.
- Schedule doctors’ appointments for wellness visits, flu shots, specialists, and more.
- Coordinate prior approvals and referrals (if required).
Support Services
- Connect with English, Spanish, or Chinese concierge advocates. Access language services in any other language you require.
- Register on the secure member portal to view benefits and claims information, and to print your member ID card.
- Register for Member Rewards Program where you earn reward cards for getting certain health services.**
- Update your home or email address.
*Not all members are eligible.
**For certain plans and you must agree to terms and conditions.
Last Updated: 10/01/2024
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