Safety Guidelines


Please follow these safety guidelines if you plan to visit one of our locations:

  • Appointments are encouraged but walk ins are accepted based on availability.
  • Only one person or family per appointment, please. Call if you need special accommodations.
  • Masks are now optional in our centers if you are fully vaccinated. However, for the safety of our employees and visitors, we still require masks for unvaccinated visitors. If you are unvaccinated and unable to wear a mask, we are happy to help you by phone.
  • Our sanitizing station is available as you enter the facility.      
  • Check in with a team member when you arrive. We will take your temperature and direct you to a waiting area or bring you to a meeting space. 

If you feel sick or have been around someone who was sick, please stay home. We are happy to help you over the phone. We’re sorry, but our self-serve coffee and water stations are closed for now to protect you and our staff. We aren’t holding in-person events at this time, either.

Couple on the computer

Coronavirus Resource Hub

Our team remains committed to supporting you during this challenging time. We’ve put together resources to help you and your family stay healthy.

Neighborhood Care

We’re in your neighborhood

Neighborhood Care is located throughout the New York City area. Our customer care navigators are passionate about helping our members and serving the community. That’s because we not only work in the neighborhood, but we live here too. Find a location near you, and check back, as we’re adding new locations each year. 


We are here for you

Get in touch with us today! 

Call 800-274-2950 or email