Telehealth: Telehealth means the use of electronic information and communication technologies, including the telephone, by a health care provider to deliver health care services to an insured while such insured is located at a site that is different from the site where the health care provider is located.
Check with your provider to see if they offer covered services via telehealth. For a temporary period of time during the pandemic, no cost-sharing will apply to covered services that members receive from in-network providers via telehealth.
Telemedicine: This refers to our Teladoc program. Many, but not all, EmblemHealth benefit plans include this feature. Teladoc offers virtual doctor visits 24 hours a day, 7 days a week, for non-emergency services. For a temporary period of time during the pandemic, no cost-sharing will apply to Teladoc visits, even if they are not related to COVID-19.
If any employer group wishes to add the Teladoc benefit, please contact your EmblemHealth representative. EmblemHealth is temporarily allowing groups to add this feature at any time during the plan year at the group’s option.