Telehealth

EmblemHealth is excited to offer Telemedicine online virtual office visits — a benefit with the convenience of seeing a doctor anytime, day or night, by using a computer, mobile device, or phone.

Talk to Doctors Anytime

If Telemedicine is included in your plan, enroll today! Check your member contract or subscriber certificate for details.

Important! Telemedicine is in-network care, but it doesn’t replace the care of your primary doctor. Only your doctor can provide the full range of care to meet your health needs.

How does Telemedicine work?

Any time of day, 365 days a year, you can use a computer, mobile device, or phone to get unlimited, non-urgent medical care:

  • Talk with doctors in primary care, family medicine, and more.
  • They can review your history, answer your questions, diagnose and treat medical conditions, and prescribe certain medicines.

When would I use Telemedicine?

  • I feel sick and don't want to leave home.
  • My doctor isn't available.
  • I have a busy schedule.
  • I just moved and don’t know local doctors.
  • I’m out of town and need a doctor's advice.

When would Telemedicine not be used?

  • I need emergency care.
  • I need a biometric screening, such as a BMI (body mass index) or blood pressure check.
  • My care requires a review of my health records or x-rays.

Register Today for Telemedicine!

If you're eligible, follow these steps to register for Telemedicine:

  1. Register: 
    • Create an account, or
    • Download the Teladoc app for iOS or Android, or
    • Call 800-TELA-DOC (800-835-2362).
    When your register, be sure to provide your member ID number.
  2. Set up: Enter your information and complete your medical history.
  3. Request a visit: An online doctor is now just a call or click away.

Telemedicine Questions?

Call the EmblemHealth Customer Service number on the back of your member ID card. Our hours are 8 a.m. to 6 p.m., Monday to Friday. A Customer Service representative will be happy to help.

Visit the Frequently Asked Questions page for more helpful information and resources.

Eligibility for Telemedicine

You are covered for Telemedicine if you have one of the following EmblemHealth plans:
EmblemHealth Individual & Family Health Plans EmblemHealth Small Business HMO Plans EmblemHealth Large Group Employer / Business Health Plans
EmblemHealth Platinum EmblemHealth Platinum Premier-P or Platinum Premier Federal Employees Health Benefits (FEHB)
EmblemHealth Gold EmblemHealth Platinum Value-P EmblemHealth Plus HMO
EmblemHealth Gold Value EmblemHealth Platinum POS EmblemHealth Preferred Plus HMO
EmblemHealth Silver EmblemHealth Platinum Premier-S EmblemHealth Value EPO
EmblemHealth Silver Value EmblemHealth Platinum Value-S or Platinum Choice  
EmblemHealth Silver Bold EmblemHealth Platinum Premier-M  
EmblemHealth Bronze EmblemHealth Platinum Value-M  
EmblemHealth Basic EmblemHealth Gold Premier-P or Gold Plus  
Essential Plan EmblemHealth Gold Value-P or Gold Premier 1  
  EmblemHealth Gold POS  
  EmblemHealth Gold Premier-S or Gold Choice  
  EmblemHealth Gold Value-S or Gold Value  
  EmblemHealth Gold Premier-M  
  EmblemHealth Gold Value-M  
  EmblemHealth Silver Premier-P or Silver Premier  
  EmblemHealth Silver Value-P  
  EmblemHealth Silver Plus H.S.A or Silver Plus 1  
  EmblemHealth Silver Premier-S or Silver Choice  
  EmblemHealth Silver Value-S or Silver Value  
  EmblemHealth Silver Premier-M  
  EmblemHealth Silver Value-M  
  EmblemHealth Bronze Premier-P  
  EmblemHealth Bronze Value-P  
  EmblemHealth Bronze Plus H.S.A  
  EmblemHealth Bronze Premier-S  
  EmblemHealth Bronze Value-S or Bronze Value  
  EmblemHealth Bronze Premier-M  
  EmblemHealth Bronze Value-M  
  EmblemHealth Healthy NY Gold  
  EmblemHealth Gold Premier  
  EmblemHealth Gold Plus 1  
  EmblemHealth Silver Plus  
  EmblemHealth Silver Premier 1  

 

Not sure of your plan type? 
Call the number on the back of your member ID card.