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HIP HMO Preferred Gold Plan

Medicare Connect Concierge

Medicare Connect Concierge is Here for You

We want you to get the most of your Medicare plan and to make your healthcare experience simpler. Our dedicated Connect Concierge service provides you with personalized support every step of the way. We're here to guide you, whether it's to help find a provider or understand your benefits. 

We're available:
From Oct. 1 to March 31, you can call us from 8 a.m. to 8 p.m., seven days a week.
From April 1 to Sept. 30, you can call us from 8 a.m. to 8 p.m., Monday through Saturday.

  • Using & Understanding Your Benefits
    • Get answers to your benefits questions.
    • Check your over-the-counter benefit balance.*
    • Provide the steps to help you register for the Member Portal.
  • Managing Your Care
    • Pick a primary care doctor who’s in your network and meets your needs.
    • Choose a specialist in your plan’s network.
    • Find an in-network hospital.
    • Coordinate prior approvals and referrals (if required).
  • Support Services
    • Connect with advocates in English, Spanish, Mandarin, or Cantonese. Or get services in another language.
    • Help you register for the member portal to view benefits and claims, and to print your member ID.
    • Help you register for the Member Rewards Program to earn rewards for completing preventive health activities.
    • Update your contact information so you don’t miss important information about your plan and benefits.

CONNECT WITH US

Quick access to an advocate 

EmblemHealth Medicare Connect Concierge is the one phone number you call when you need help solving your health care needs.

Call 877-344-7364 (TTY: 711). From Oct. 1 to March 31, you can call us from 8 a.m. to 8 p.m., seven days a week. From April 1 to Sept. 30, you can call us from 8 a.m. to 8 p.m., Monday through Saturday.

Last Updated: 10/01/2026

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