Renew your Medicaid coverage

You have the coverage you need. Make sure you hold on to it. Every 12 months, or as your circumstances change, you must renew your Medicaid or Child Health Plus eligibility to continue your membership. We're here to help you complete the renewal process as conveniently as possible.

Renewing through the NY State of Health Marketplace

You need to renew your Medicaid coverage every year. You can call us at 1-888-432-8026 on weekdays from 8:30 am to 5 pm (excluding major holidays) or visit a facilitated enrollment site near you.

 

The NY State of Health (NYSOH) Marketplace will send you a letter or an email with your renewal date. Pay close attention to the date on your letter; you must renew by that by date in order to keep your coverage. You can typically renew 30 days from the date you receive your letter. If you don’t understand your letter, we can help. Call us at 1-888-432-8026.

 

Watch the video below for more information.

Renewing through government agencies (HRA and LDSS)

You need to renew your Medicaid coverage every year. You can call us at 1-888-432-8026 on weekdays from 8:30am to 5pm (excluding major holidays) or visit a facilitated enrollment site near you.

 

The NYC Human Resources Administration (HRA) or your Local Department of Social Services (LDSS) will send you a letter or an email with your renewal date. Pay close attention to the date on your letter; you must renew by that by date in order to keep your coverage. You can typically renew 30 to 60 days from the date you receive your letter. If you don’t understand your letter, we can help. Call us at 1-888-432-8026.

 

Watch the video below for more information.

What if I did not receive my renewal notice?

If you did not receive your renewal notice, call the following numbers for assistance:

NYC HRA: (888) 692-6116
Nassau County DSS: (516) 227-7474
Suffolk County DSS: Eastern Suffolk county: (631) 852-3710
Western Suffolk county: (631) 854-0555
Westchester County DSS: (914) 995-3333
NYSOH Marketplace: TEL: (855) 355-5777
TTY: (800) 662-1220
Online: www.nystateofhealth.ny.gov

Frequently Asked Questions

Medicaid mail cannot be forwarded. You must change your address at your Medicaid office or through the NYSOH Marketplace, or you will not receive your Medicaid renewal notice.

It's important to renew the same way you enrolled.

If you live in New York City and:

  • enrolled through the Human Resources Administration (HRA), you can renew in person or by mail.
  • enrolled through the New York State of Health Marketplace (NYSOH), you can renew online, in person or by phone.

If you live in Nassau, Suffolk or Westchester counties and:

  • enrolled through the Department of Social Services (DSS), you can renew in person or by mail.
  • enrolled through the New York State of Health Marketplace (NYSOH), you can renew online, in person or by phone.
  • You will have to reapply for Medicaid the same way you enrolled.
  • If you lost coverage due to a change of income you may be eligible for EmblemHealth’s Essential Plan.
  • We can help. Call us at 1-888-432-8026 on weekdays from 8:30 am to 5 pm (excluding major holidays).

Important note

If you do not submit your completed renewal form by the due date,
you may lose your coverage.

Please visit one of our several Neighborhood Care locations where our staff can assist you with your renewal.