Frequently Asked Questions on Auto-Pay System

Date Issued: 2/22/2018

The auto-pay feature is available. A recent system error was fixed. If you received a message that recurring payments stopped and have questions, you may find the answers below. Please call the Customer Service number on the back of your card if you need further assistance.

Your auto-pay system was cancelled due to a computer error. Your payment was not processed through auto-pay.

The auto-pay system has been completely restored. We ask you to please enroll in the auto-pay option. Our system is fully tested and ready for use. Be sure to enroll at least 10 business days before your next payment is due.

If you did not pay over the phone using a credit or debit card or in another way, please enroll soon as possible.

If you did pay over the phone using a credit or debit card, your payment is being processed. We encourage you to enroll in auto-pay to make easy, recurring payments going forward. Please call the Customer Service number on the back of your member ID card if you need assistance. A representative will be happy to help.

We encourage you to enroll in our auto-pay system at least 10 business days before your next payment is due.

If you need assistance with the amount due, please contact Customer Service. Call the number on the back of your member ID card. A representative will be happy to help.

Unfortunately, the error wasn’t discovered until after our representatives attempted to help you. Since the error is now fixed, they are happy to help you make a timely payment by phone or help you set up auto-pay. Our auto-pay system is fully restored and ready for use.

We have identified the error and fixed it. If you need assistance, call Customer Service at the number on the back of your member ID card. We are committed to supporting you.