Prescription Drug Mail Order

One of the benefits of an EmblemHealth prescription drug plan is the opportunity to have your medications delivered to your door, saving you time and trips to the pharmacy.

Mail Order Information

To receive new prescriptions

If you have a prescription for a new maintenance medication, it's easy to get started with Express Scripts (ESI) Mail Order Pharmacy. All you need to do is send the written prescription from your doctor or other licensed health care provider to ESI along with the completed mail order form. To request a mail order form you may contact EmblemHealth Customer Service or ESI Mail Order Pharmacy. You may also ask your doctor to call 1-800-305-5287 for faxing instructions. Only doctors may fax prescriptions.

To receive refills

For refills, call ESI at the number provided below. Members may also sign in to myEmblemHealth to request a refill. Your medication will usually be delivered within 14 days of sending your first order to ESI. You may receive refills even faster.

To request a refill, call ESI Mail Order Pharmacy at 1-877-866-5828; TTY: 1-800-899-2114.

To view Portable Document Format (PDF) files, you need Adobe Acrobat Reader. If you do not already have this software, you can download a free copy from Adobe®. Download the Adobe Reader® now. Follow Adobe's instructions for download and installation.