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Contact Us

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We're Here For You

Sign in to your EmblemHealth portal for personalized support. Choose from one of the options below for more information and phone numbers.

Customer Service Contacts

If you are a member, you can contact us at the number on your EmblemHealth ID card. If you don’t have your ID card, scroll down to find the correct number for your plan. 


EmblemHealth Member Services


8 am – 6 pm Monday-Friday (excluding major holidays*)


HIP Members 

800-447-8255 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)


Medicare Advantage HMO

877-344-7364 | TTY/TDD: 711

8 am – 8 pm, everyday


Medicare Advantage PPO

866-557-7300 | TTY/TDD: 711

8 am – 8 pm, everyday


GHI PPO/EPO Members, including New York City and Federal Employees

1-800-624-2414 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)



877-244-4466 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)


New York State Exchange Marketplace Members:

888-447-7703 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)


Medicaid and Child Health Plus Members

855-283-2146 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)


For accessibility related questions, please click here to review our accessibility statement.

You can sign in to your EmblemHealth account to e-mail customer service, review patient eligibility, benefits, claims, payments and more. Providers without an account can register quickly by clicking here.


Contact Customer Service by Phone

EmblemHealth: 866-447-9717

EmblemHealth Plan, Inc. (formerly GHI)

Medicare PPO


Medicare HMO


EmblemHealth Plan, Inc. (formerly GHI) HMO





Additional phone numbers for claims, pharmacy, mental health, prior approvals, laboratories and more can be found in the provider manual.


Join Our Networks

EmblemHealth and our companies GHI and HIP have a single overriding mission: To provide affordable, quality health care to all of our members. We are proud of a tradition of providing helpful information and prompt, responsive service to our members, of giving your patients many plan options, and of our partnerships with health care professionals.

Join the thousands of physicians and clinicians who are partnering with EmblemHealth.

Reach out to us directly from your secure account or contact our sales department at 866‑614‑6040.

Sign in to your account


Working with us

Whether you’re looking for the proper documentation to file with us in order to conduct business as our partner, or you simply want to see the latest commission schedule, we want to make sure you have access to the most up-to-date materials.

Our Plans for Businesses

At EmblemHealth, we have a single overriding mission: to provide access to affordable, quality health care to all New Yorkers. And we’re proud of our long-standing traditions: partnering with our region's leading doctors and hospitals, creating smartly built plan options for businesses, and providing helpful and prompt customer service.

To get the right EmblemHealth coverage for your small group employees, call 866-614-6040 or send us your information and we will e-mail or call you back at your convenience.

All large groups, please contact your Account Manager.


  • Medical, Member submitted claims: P.O. Box 3000, NY, NY 10116-3000

  • Medical, Provider submitted claims: P.O. Box 2832, NY, NY 10116-2832

  • Hospital Claims: P.O. Box 2833, NY, NY 10116-2833

  • Dental Claims: P.O. Box 2838, NY, NY 10116-2838



  • Medical Claims: P.O. Box 2845, NY, NY 10116-2845

  • Hospital Claims: P.O. Box 2803, NY, NY 10116-2803



  • P.O. Box 2844 NY, NY 10116-2844

More REsources

Help and Support

Learn more about health insurance basics, payment and billing inquiries, health care reform, consumer protections, and more.

Join Our Team

Careers at EmblemHealth

Inspired by our non-profit mission? Explore a career with EmblemHealth today.

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