Get in Touch

We're Here for You

At EmblemHealth, we’re committed to supporting the whole you. If you are already enrolled in an EmblemHealth Medicare plan and have questions, call Medicare HMO at 877-344-7364 (TTY: 711) and Medicare PDP( VIP Rx and VIP Rx Plus) at 877-444-7241 (TTY: 711) 8 am to 8 pm, seven days a week.

For EmblemHealth plan information and enrollment:
Contact sales at 800-447-9169 (TTY:711),  8 am to 8 pm, seven days a week

Contact us

For EmblemHealth plan information and enrollment, call toll-free:

800-447-9169 (TTY:711), seven days a week, 8 am to 8 pm.

Our mailing address is:

EmblemHealth
Attention: Medicare Marketing
PO Box 2859
New York, NY 10117-7894

Request Information for 2020

Get your FREE 2020 Medicare Made Simple Guide – A guide to help you make the right Medicare decisions.

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Call toll-free 800-447-9169 (TTY:711), 8 am to 8 pm, seven days a week.

 

Already Enrolled?

If you are already enrolled in an EmblemHealth Medicare plan and have questions, call toll-free 8 am to 8 pm, seven days a week, at 877-344-7364 (TTY: 711).

Write to us at:

EmblemHealth
ATTN: Customer Service
55 Water Street
New York, NY 10041-8190

In the event of a Presidential emergency declaration, a Presidential (major) disaster declaration, a declaration of emergency or disaster by a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services,

EmblemHealth must:

  • Waive approvals and referrals (permission from your primary care doctor to see a specialist).
  • Reduce cost-sharing (your share of the cost) amounts for out-of-network service to in-network cost-sharing (your share of cost) amounts.
  • Make plans for care such as:
    • Being discharged from a facility.
    • Home care approvals.
    • Durable medical equipment.
    • Provide transportation.
    • Move the member from a facility in our network (a place we contract with) to one out-of-network (a place we do not contract with).
    • Help the member return to the prior facility.
  • Make sure members can get covered Part D drugs filled at out-of-network (places we do not contract with) pharmacies if the member is not able to get covered Part D drugs at a network (a place we do contract with) pharmacy.
  • Allow the member to get the maximum supply of part D drugs if it is in supply at the time of refill.

Last Updated 10/1/19

Y0026_ 127364 Accepted 10/1/19