EmblemHealth Nondiscrimination Policy for Medicare

EmblemHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. EmblemHealth does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.


  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages


If you need these services, contact 1-877-344-7364.


If you believe that EmblemHealth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with EmblemHealth Grievance and Appeals Department, PO Box 2844, New York, NY 10116, or call 1-877-344-7364. (Dial 711 for TTY/TDD services.) You can file a grievance in person, by mail or by phone. If you need help filing a grievance, EmblemHealth’s Grievance and Appeals Department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights electronically through the Office of Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; 1-800-368-1019, (dial 1-800-537-7697 for TTY services).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Getting Help in a Language Other than English

ATTENTION: If you speak other languages, language assistance services, free of charge, are available to you. Call 1-877-344-7364 (TTY/TDD: 711).

Español (Spanish)
ATENCIÓN: Si usted habla español, tiene a su disposición, gratis, servicios de ayuda para idiomas. Llame al 1-877-344-7364 (TTY/TDD: 711).

中文 (Traditional Chinese)
注意:如果您講中文,我們免費提供相關的語言協助服務。請致電1-877-344-7364(TTY/TDD:711)。

Pусский (Russian)
ВНИМАНИЕ! Если Вы говорите на русском языке, Вам доступны бесплатныеуслуги переводчика. Звоните по тел. 1-877-344-7364 (служба текстового телефона, TTY/TDD: 711).

Kreyòl Ayisyen (Haitian Creole)
ATANSYON: Si ou pale Kreyòl Ayisyen, gen sèvis èd nan lang gratis ki disponib pou ou. Rele nimewo 1-877-344-7364 (TTY/TDD: 711).

한국어 (Korean)
주의: 귀하가 한국어를 사용하는 경우, 귀하에게 언어 지원 서비스가 무료로 제공됩니다. 1-877-344-7364 (TTY/TDD: 711)로 전화하십시오.

Italiano (Italian)
ATTENZIONE: Sono disponibili servizi gratuiti di assistenza linguistica in italiano. Chiamare il numero 1-877-344-7364 (TTY/TDD: 711).

אידיש (Yiddish)
אכטונג: אויב איר רעדט אידיש, שפראך הילף סערוויסעס, אהן קיין פרייז, זיינען דא צו באקומען פאר אייך. רופט 1-877-344-7364 (TTY/TDD: 711).


বাাংলা (Bengali)
দৃষ্টি আকর্ষণ করছি: আপনি যদি বাংলাভাষী হন, আপনার জন্য বিনামূল্যে ভাষা সংক্রান্ত পরিষেবার ব্যবস্থা থাকবে। 1-877-344-7364 নম্বরে (TTY/TDD: 711) ফোন করুন।

Polski (Polish)

UWAGA: Dla osób mówiących po polsku dostępna jest bezpłatna pomoc językowa. Proszę zadzwonić pod numer 1-877-344-7364 (TTY/TDD: 711).


العربية (ARABIC)
يرجى الانتباه: إذا كنت تتكلم اللغة العربية، تتوفر لكيرجى الانتباه: إذا كنت تتكلم اللغة العربية، تتوفر لك خدماتيرجى الانتباه: إذا كنت تتكلم اللغة العربية، تتوفر لك خدمات المساعدة اللغوية مجاناً, اتصل بالرقم 7364-344-877-1 أو (TTY/TDD: 711).


Français (French)
ATTENTION : si vous parlez français, une assistance d’interprétation gratuite est à votre disposition. Veuillez composer le 1-877-344-7364 (Sourds et malentendants : 711).

اردو (Urdu)
توجہ دیں: اگر آپ اردو بولتے ہیں تو، آپ کے لیے زبان سے متعلق مدد کی خدمات، مفت دستیاب ہیں۔ 1-877-344-7364 (ٹی ٹی وائی/ ٹی ڈی ڈی:711) پر کال کریں۔

Tagalog (Tagalog)
NANANAWAGAN NG PANSIN: Kung nagsasalita ka ng Tagalog, mayroon kang magagamit na mga serbisyo para sa tulong sa wika nang walang bayad. Tawagan ang 1-877-344-7364 (TTY/TDD: 711).

Ελληνικά (Greek)
ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε 1-877-344-7364 (για άτομα με προβλήματα ακοής/TTY/TDD: 711).

Shqip (Albanian)
VINI RE: Nëse flisni Shqip, shërbimi i asistencës për gjuhën do të jetë në dispozicionin tuaj, pa pagesë. Telefononi 1-877-344-7364 (Shërbimi i teletekstit TTY/TDD: 711).