Pharmacy Benefits for Medicaid, HARP and CHPlus

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Pharmacy Benefits for Medicaid

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We cover pharmacy benefit services for all our Medicaid Managed Care members. You must use our network pharmacies to fill all of your prescriptions and any covered over-the-counter medications, diabetic supplies, select durable medical equipment and medical supplies.

Important note: If you experience difficulty filling a prescription at an EmblemHealth network pharmacy, contact Pharmacy Customer Services at 888-447-7364, Monday through Friday, 8:00 am – 6:00 pm and Saturday and Sunday, 10:00 am – 1:00 pm.

Medicaid Managed Care and HARP pharmacy benefit includes:

  • Prescription drugs
  • Over-the-counter medicines (OTC)
  • Insulin and diabetic supplies
  • Smoking cessation agents, including OTC products
  • Hearing aid batteries
  • Enteral formula
  • Emergency contraception (6 per calendar year)
  • Medical and surgical supplies

As of Dec. 13, 2021, EmblemHealth covers COVID-19 “at-home” test kits for our Medicaid members at no cost if they are:

  • Available Over the Counter (OTC), and authorized by the Food and Drug Administration (FDA);
  • Available whether or not the member has symptoms; and
  • Ordered by a medical provider, at a limit of one test kit per week.


Medicaid Managed Care and HARP Copayments

Prescription Item Copayment Amount
Brand-name prescription drugs $3.00
Preferred brand-name prescription drugs $1.00
Generic prescription drugs $1.00
Over-the-counter medications (e.g., for smoking cessation and diabetes) $0.50 per medication

Note: One copay charge for each new prescription and each refill regardless of the number of days’ supply of the prescription.

Services to which Copayments DO NOT Apply

  • Emergency room visits for needed emergency care
  • Family planning services, drugs, and supplies like birth control pills and condoms
  • Mental health clinic visits
  • Chemical dependency clinic visits
  • Drugs to treat mental illness (psychotropic)
  • Drugs to treat tuberculosis
  • Prescription drugs for residents of Adult Care Facilities

Note: One copay charge for each new prescription and each refill

Members to which Copayments DO NOT Apply

  • Members under age 21
  • Pregnant women (though 60 days postpartum)
  • Residents of community-based residential facilities licensed by the Office of Mental Health or the Office of People with Developmental Disability
  • Members in a Comprehensive Medicaid Case Management (CMCM) or Service Coordination program
  • Members in an OMH or OPWDD Home and Community Based Services (HCBS) Waiver program
  • Members in a DOH HCBS Waiver program for Persons with Traumatic Brain Injury (TBI)
  • Residents of a Nursing Home
  • Members with incomes below 100 percent of the federal poverty level
  • Members in Hospice
  • American Indians and Alaska Natives who have ever received a service from the Indian Health Service, tribal health programs or under contract health services referral

You will not be denied health care services based on your inability to pay the copayment at the time of service. However, you will still owe the unpaid copay to the provider, and the provider may bill you or take other action to collect the owed amount.

If you are required to pay a copay you are responsible for a maximum of $50 quarterly (every 3 months).  If you transfer from one health plan to another during the calendar year, keep your receipts as proof of your copayments or you may request proof of paid copayments from your pharmacy. You will need to give a copy to your new plan.

You may get home delivery of your maintenance drugs through our mail order pharmacy partner Express Scripts, Inc. (ESI). Maintenance drugs are used to treat chronic conditions and are usually prescribed in quantities greater than 30-day supplies. All you need to do is get a new written prescription from your doctor or other licensed health care provider, and mail it to ESI along with the completed order form. You may request an ESI order form to be mailed to you by calling our Pharmacy Customer Service at 888-447-7364. Mail the form and the original prescription(s) along with the required copayment to ESI as directed on the form. You may include multiple new prescriptions in your order.

If you prefer, your doctor or other licensed health care professional can assist you. You can bring your order form to them and they can fax it to ESI directly with your prescription. Or they can submit your prescription via the Web. In both cases, they must have your member ID number. Only doctors or other licensed health care providers may submit new prescriptions via fax or Web.

To use the Home Delivery tool, go to myEmblemHealth and register if you haven’t already. Click on “Pharmacy Services” and then select “Home Delivery”. You will be able to do things like check order status and request refills to existing prescriptions. You will need to register the first time you use the tool, and you will need your member ID to create an account. You or your doctor will still need to send ESI the actual written prescription when using the online option. Please allow 7 to 10 days for delivery from the day ESI receives the prescription(s) to receive your home delivery.

Check on the status of a home delivery prescription order
You can easily check the status of your order via the EmblemHealth/Express Scripts pharmacy benefits tool on this page. You will need to sign in using your member ID and password. You can also call ESI at 877-866-4165. If you have a hearing or speech impairment, and use a TDD, you can call 800-899-2114. You will need your member ID number and your prescription number(s) to access this information.

Specialty drugs are usually injectable, oral, or inhaled drugs. They are used to treat chronic conditions such as multiple sclerosis, growth deficiencies, hepatitis C, and cancer. They also require special storage and handling.

Specialty Pharmacy Program

Your specialty prescriptions can be filled through Accredo Specialty Pharmacy or at a network retail pharmacy.

  • Current Prescriptions
    Refill your specialty prescriptions through Accredo Specialty Pharmacy, our medical specialty provider. You can call them at 855-216-2166.
  • New Prescriptions
    For new specialty medications you have not taken before, have your doctor call Accredo at 800-987-4904. Your prescriptions will be filled and sent directly to your home or doctor’s office.
  • A Network Retail Pharmacy
    You may take your specialty drug prescription to any EmblemHealth pharmacy that belongs in our Specialty Pharmacy network. To confirm which pharmacies to visit, please call 888-447-7364.


Pharmacy Documents

  • Medicaid Prior Authorization Request Form
  • Medicaid Comprehensive Formulary
  • Medicaid Speciality Drug Pharmacy Listing
  • Statewide Medication Assisted Treatment (MAT) formulary for opioid dependence agents and opioid antagonists

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