TERMS AND CONDITIONS
For purposes of these terms and conditions "we", "us", and "our" refer to The Vitality Group. Furthermore "I", "you" and "your" refer to each member. "This website" and "our website" refer to The Vitality Group's Power of Vitality website. "The Vitality program" or "Vitality" refers to any services related to or connected with The Vitality Group and/or the Power of Vitality website, this can include, any employer-sponsored events, challenges, activities or other incentives offered by or through an employer or plan sponsor.
1. RELEASE AND WAIVER
By registering with The Vitality Group website to participate in the Vitality program, I acknowledge that I am doing so voluntarily, I understand that The Vitality Group and its parents, affiliates, subsidiaries, employees, directors and agents (collectively "The Vitality Group") are not providing medical advice to me in connection with the Vitality program. Any activities, goals or other information that Vitality presents to me under the Vitality program are not substitutes for a medical professional's evaluation, diagnosis and treatment. I must obtain necessary medical advice about participation in the Vitality program from my personal medical service providers.
I understand that certain elements of the Vitality program may involve risk of injuries or aggravation of preexisting injuries, diseases or physical conditions.
I fully accept all such risks resulting from engagement in the Vitality program. I hereby release and discharge The Vitality Group from any and all liability, claims, suits, demands or causes of action which may arise from my engagement in the Vitality program. The release and discharge does not include wrongful uses and/or disclosures of my Protected Health Information ("PHI") or personal information which are subject to the provisions of Health Insurance Portability and Accountability Act (HIPAA) and/or other applicable privacy laws. This release of liability and waiver is intended to cover all other acts or omissions of The Vitality Group even if such act or omission is the result of intentional, reckless, grossly negligent or negligent conduct.
I understand this Release and Waiver is contractual. I have read it fully; I hereby acknowledge that I understand it; and I voluntarily accept all terms and conditions contained herein.
2. PRIVACY AND SECURITY
2.1 SECURITY PRACTICES
We protect all members' information according to applicable privacy law and established company security standards and practices. We continually evaluate new technologies, policies and procedures for having the most up-to-date methods of safeguarding information.
2.2 INFORMATION COLLECTION AND USE
The Vitality Group will not sell or rent the information collected on this website.
2.3 COOKIES
A cookie is a small piece of data stored on your hard drive. It helps us remember your preferences but does not link to any personal information. Once you close your browser, the cookie ends.
For example, cookies save you time by keeping you logged in during a single browser session. To access password-protected areas of our website, you need to accept cookies.
2.4 WEB SERVER LOG FILES
We may use IP addresses to analyze trends, administer the site, track members' movements on the website or mobile app, and gather broad demographic information for aggregate use.
2.5 LINKS
This website contains links to other websites. The Vitality Group is not responsible for the privacy practices of other websites. We encourage members to be aware when they leave our website, and to read the privacy statements of each website.
2.6 SECURITY
The Vitality Group takes precautions to protect your information. When you submit sensitive information via our website, it is protected both online and offline. We use SSL encryption to secure sensitive data like Social Security Number. Offline, a members' information is restricted in our offices. Employees undergo data privacy and security training. and are kept up to date on our security and privacy practices. New policies additional to ensure understanding of the changed or updated policies. Our servers storing personally identifiable information are kept in a secure environment as required by applicable privacy laws.
Vitality uses industry standards to provide a secure site and mobile application. However, it is Your responsibility to ensure your device has up to date security features. If you access our website or mobile application via a non-secure or jailbroken device, you do so at your own risk. Vitality and its Affiliates are not liable for any security breaches due to outdated security measures or unauthorized device modifications.
At times the Vitality experience will link you to third party webpages or make use of imbedded third-party experiences. Always be sure to get terms and conditions when entering third party webpages.
2.7 USING EMAIL AND MOBILE (SMS)
2.7.1 If a member sends us an email communication using any of the email links on the Power of Vitality website, we may share it with a customer response representative, contractor, employee or agent that is most able to address the member's inquiry. Once The Vitality Group has responded to the communication, it will be discarded or archived, depending on the nature of the inquiry.
The email functionality on Power of Vitality is not completely secure or confidential. Emails may be accessed or viewed by other Internet users while in transit. Therefore, using email is at your own risk. For more secure communications please utilize Vitality's online form submission or contact a Vitality Specialist by phone. Additionally, the Vitality Service Center, cannot answer questions regarding other members, including a member's spouse. Any questions must be addressed by the account owner.
2.7.2 Mobile Terms and Conditions
Power of Vitality Messages
Opt in to receive occasional program reminders and suggestions from Power of Vitality via SMS. Opt in via our web form at https://www.powerofvitality.com/v3/employee-portal/account-management/communications. Message Frequency Varies. Message and data rates may apply.
By opting in to this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.
By signing up, you are confirming you are over the age of 13.
STOP Information
Text STOP to 848248 to stop receiving Power of Vitality messages from Vitality Group (you will receive a confirmation text).
HELP Information
For additional information, text HELP to 848248 or contact 1-877-224-7117.
Supported carriers are:
AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, ACS Wireless, Advantage Cellular (DTC Wireless), Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Carolina West Wireless, Cellcom, Copper Valley, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Chariton Valley Cellular, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), i Wireless (IOWA Wireless), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, Mobi PCS (Coral Wireless LLC), Mosaic, MTA Communications, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, Panhandle Telecommunications, Peoples Wireless, Pine Belt Wireless, Pine Cellular, Pioneer, Plateau, Revol Wireless, RINA, SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.
We take your privacy seriously. Please visit https://www.powerofvitality.com/vitality/login/privacy_statement to review our privacy policy.
2.8 SHARING OF PERSONAL INFORMATION
Vitality’s Power of Vitality portal and its mobile applications, Vitality Today and Vitality One, may contain links to other websites that are not owned or controlled by Us. We provide these links to other websites or mobile applications for your convenience to participate. If you choose to submit Personal Information while visiting these websites or using these mobile applications, please be aware your rights will be governed by the third parties’ privacy policies. We encourage you to carefully read the privacy policies of any website or mobile application you visit or use.
2.9 DOES VITALITY SELL MY PERSONAL INFORMATION?
The Vitality Group uses collected information to administer its program, considering specific attributes such as health status, demographic profile and geographic location. While most of the program is administered internally, certain information may be shared on a limited basis with organizations that assist us in administration of Vitality. Vitality will never share your genetic information with any party without your express consent.
Vitality may share the minimum necessary information with your employer or plan sponsor to administer your wellness program. This may include details about employer-sponsored events, challenges, or other activities as well as Vitality Status level (such as Silver or Gold), or whether you have completed your Vitality Health Review or Health Assessment or Vitality Check or biometrics screening. Vitality will only share information needed for plan administration, such as calculation of health plan premium discounts, health club dues subsidies, or other relevant employer needs,
With your express authorization and consent, we may share more detailed information with your benefit administrator to support of the administration of your employer's benefit structure. Agreeing to these terms and conditions does not give The Vitality Group a member's express authorization. When appropriate, you will be presented with a specific electronic authorization form on the Power of Vitality website, where you choose to provide your consent. You can revoke this at any time by navigating to your My Accounts page within the Power of Vitality Website.
To administer the Vitality Rewards such as mall incentives, subsidies or rebates, additional payment information will be required. This information is kept secure and only used for the applicable purpose. Participation in these incentives is voluntary and not required to utilize the Vitality program.
The Vitality program is designed to encourage engagement through various forms of incentives. Voluntary participation in programs including, but not limited to, Vitality Squares or Vitality Challenges may result in your name, status in the challenge, awards won, or other information being shared about your participation.
2.10 WEBSITE ACCESS AND REGISTRATION
To use this website, certain member information is required. Members must complete an online registration form before accessing the website. During registration, you will need to provide your contact information (name and email address), and other limited information, to ensure identification. Required information will be clearly indicated on the registration form.
2.11 MEMBER CONDUCT
Vitality is committed to providing a safe environment for all its members and employees. We reserve the right to provide your employer with the content of communication as well as your name If you provide a comment, feedback or customer care communication which we consider as threatening or inappropriate in any way.
3. PROGRAM RULES AND PARAMETERS
3.1 AUTHORITY AND MODIFICATIONS
The Vitality Group has sole discretion in administering the program's terms and conditions.
These terms and conditions may change from time to time without prior notification.
A modified copy of the terms and conditions will be posted on the website once any changes are in effect.
The Vitality Group is not responsible for misinterpretation or lack of knowledge of terms or conditions.
3.2 CANCELLATION
The Vitality Group reserves the right to terminate the membership of anyone who fails to adhere to the terms and conditions, or for behavior or actions we deem as inappropriate.
In such cases, we will notify the member within a reasonable period via the email address provided to Vitality during registration.
Upon termination, all services, rewards, Vitality Points, Vitality Bucks and other benefits of the program cease immediately and will not be reinstated. If your membership is terminated, you may lose access to certain subscription services and benefits obtained through the Mall.
3.3 REASONABLE ALTERNATIVES AND MEMBER ACCOMMODATION
Vitality's Personal Pathways offer Reasonable Alternative Standards to earn health-contingent points and member-specific alternatives as advised by your healthcare professional. Vitality will provide such alternative.
If you feel you are medically unable to satisfy the requirements or the provided Reasonable Alternative Standard needed to earn points, you can complete a waiver form and have it signed by a medical physician.
The waiver form can be found on the Power of Vitality website.
3.4 ASSUMPTION OF RISK
Participation in Vitality, including without limitation, any employer-sponsored events, challenges, activities or other incentives related to the Vitality program, may involve physical exercise, biometric screening and other health and fitness activities. These activities may carry risks or may not be suitable for everyone.
Recommendations in Vitality materials are intended for healthy, active individuals without cardiovascular heart disease, risk factors or other contraindications to exercise.
Vitality participants fully accept all risk and responsibility involved in engaging in the Vitality program.
The Vitality Group is not liable for any loss, injury or other adverse effects in connection with participation in the Vitality program.
Before engaging in these activities, please consult with your healthcare professional for a thorough evaluation of your condition, and guidance on is safe and appropriate for you.
3.5 UNFUNDED ACTIVITIES
Many Vitality activities and engagements such as biometric screening, have charges that are not funded by The Vitality Group.
3.6 EARNING VITALITY POINTS
To understand the requirements and other stipulations regarding Vitality engagement and earning of Vitality Points, please review the descriptions of each specific activity. Terms and conditions specific to reward redemption and other Vitality benefits are set forth in the applicable sections of this website. For example, to earn Vitality Points for achieving a goal, you must first activate the goal before completing it.
Member must use the designated forms and supply all requested documentation for activities to be recognized. You may need to provide your full Vitality ID number to earn Vitality Points for certain activities. We encourage you to use the Online Submission when available, for added security and efficiency.
Vitality engagement will be credited only to the account of the Vitality member completing the activity.
Members are responsible for ensuring their engagement and any Vitality Points are correctly credited. If you believe that Vitality engagement has been earned but not properly credited, you may be required to submit documentation or satisfactory proof to The Vitality Group. Please allow up to two weeks for most activities to be credited.
3.7 VITALITY POINTS & OTHER BENEFITS
Accrued Vitality Points, Vitality Bucks, Vitality Status and other rewards and benefits are not transferable and cannot be combined among members, their estates, successors or assignees.
All member benefits are forfeited immediately upon termination from Vitality.
If a member changes status from a primary on the account to spouse, or vice-versa, the member may call in to request points are transferred. All bucks from the original account are non-transferrable and will be void.
3.8 RIGHT TO REVOKE
The Vitality Group reserves the right to deny or revoke Vitality Points or other credits if we determine that such credits were improperly given.
3.9 NO RETROACTIVE UPGRADE
Upgrades in benefits tied to a Vitality Status are effective on the date of upgrade to that Vitality Status.
A member's Vitality Status cannot be retroactively upgraded.
Benefits correspond to a member's Vitality Status at the time of redemption, without any retrospective adjustment for subsequent Vitality Status upgrade.
4. CAN I RECEIVE THE TERMS AND CONDITIONS IN ANOTHER LANGUAGE
Yes. A member can request the Terms and Conditions or other legal terms to be sent to them in another language. A member must email our Customer Care team. The subject line must say: “Translation of Terms and Conditions.” Or “Translation of Privacy Notice.”